Housekeeping Manager

On-site in London·Added today (last checked 2 Nov)

Marriott International

347 open roles

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Our summary

Work mode: On-site, London

Skills

Requirements

What we're looking for

High school diploma or GED with at least 1 year of housekeeping or related hospitality experience; or a relevant tertiary qualification in Hospitality, Hotel Management, Business Administration, or a related field.
Strong understanding of housekeeping operations, cleaning standards, and inventory management practices.
Knowledge of health, safety, security, and loss prevention procedures.
Experience managing supplies, equipment, and housekeeping resources efficiently.
Excellent communication, organisation, and problem-solving skills.
Strong customer service orientation with a commitment to creating positive guest experiences.
Ability to lead by example, coach team members, and contribute to a collaborative work environment.
Working knowledge of cleaning chemicals, housekeeping equipment, and sustainability practices.
Basic computer proficiency and administrative skills.
Ability to prioritise tasks, manage competing demands, and maintain high performance standards.

Pay & benefits

What you'll get

At Marriott, we put people first - it's one of our distinctive core values.

Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
Associates receive paid leave to use for vacations, sick time, holidays and more.
Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
Opportunities for career growth and development within Marriott International.
Access to world-class learning and development programmes.
A supportive and inclusive working environment.
Recognition programmes that celebrate individual and team achievements.
Associate travel and accommodation benefits where applicable.
Competitive compensation and benefits package.

The role

The Head Housekeeper supports the day-to-day housekeeping operations of the hotel, ensuring guest rooms, public areas, and laundry facilities are maintained to the highest standards. This role assists with team supervision, quality inspections, inventory management, and guest satisfaction while supporting departmental budgets and operational excellence.

What you'll do

Support the daily operation of the Housekeeping, Laundry, and related departments to ensure exceptional cleanliness and presentation standards.
Conduct inspections of guest rooms and public areas and implement corrective actions where required.
Coordinate room status updates with the Front Office team to ensure smooth guest arrivals and departures.
Monitor linen inventories, guest supplies, and housekeeping stock levels to maintain operational readiness.
Support the ordering and management of housekeeping supplies and equipment.
Work closely with Engineering to address guest room maintenance requirements.
Oversee lost and found procedures and ensure compliance with company policies and procedures.
Provide guidance, coaching, and performance feedback to housekeeping associates.
Handle guest concerns and complaints professionally, escalating where necessary to ensure guest satisfaction.
Supervise housekeeping operations in the absence of the Housekeeping Manager or Director of Services.

London Marriott Hotel Canary Wharf

At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey.

As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Hiring process

3 steps2 interviewsa task to do

Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager

Interview questions are behavioural, about your specific experience.
Prepare your own questions: candidates are interviewing Marriott too.

About Marriott International

Industry: Hospitality
Founded: 1927
Employees: 100,000+
Headquarters: Bethesda, USA

In their own words

About the company & team

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

Additional information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All open roles at Marriott International