Housekeeping Supervisor

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Housekeeping Supervisor at Waldorf Astoria London - Admiralty Arch, you're not just ensuring the upkeep and cleanliness of the hotel - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

• As a Housekeeping Supervisor, you will play a pivotal role in supporting the Housekeeping Department, ensuring the impeccable presentation, cleanliness, and upkeep of the hotel at all times. Specifically, the Housekeeping Supervisor will uphold the highest standards by:

• Assigning daily work schedules and responsibilities to Housekeeping Team Members with precision and efficiency

• Conducting thorough inspections of all check‑out rooms and performing spot checks of occupied rooms to ensure flawless presentation

• Identifying, reporting, and following up on maintenance defects or operational issues in a timely and proactive manner

• Routinely inspecting service areas, storerooms, and corridors to maintain impeccable back‑of‑house standards

• Planning, scheduling, and supervising deep‑cleaning initiatives and special housekeeping projects

• Training, coaching, and managing Room Attendants and Housekeeping Team Members to consistently meet and exceed brand expectations

• Overseeing stock control and ensuring the careful maintenance and optimal use of housekeeping equipment

• Delivering intuitive, personalised guest service, including the seamless execution of VIP and special requests

• Ensuring unwavering compliance with hotel brand standards and luxury service protocols at all times

What are we looking for?

Housekeeping Supervisors within the Hilton brand serve as ambassadors of the guest experience, working collaboratively with colleagues and always with the guest at the centre of every decision. To succeed in this role, you will demonstrate the following.

• Proven experience in a Housekeeping supervisory position within a luxury or five‑star hotel environment

• A strong and demonstrable track record of leading, motivating, and developing high‑performing teams

• Exceptional organisational skills, with strong analytical and problem‑solving capabilities

• Meticulous attention to detail and a commitment to perfection in presentation and service delivery

• Confident, professional communication skills at all levels

• A genuine passion for delivering refined, anticipatory, and memorable guest experiences

• Proficiency in computer systems and applications, including Microsoft Office (preferred)

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.