UK jobs. Bigger possibilities.

Guest Experience Expert

On-site in Aberdeen Scotl·Full-time·Added 12 days ago (last checked 5 Oct)

Overview

Job details

  • £12.90 an hour

    Gross, as stated in the ad.

  • Full-time

    Per the ad.

Requirements

  • Work on-site in Aberdeen Scotl

    No relocation package mentioned.

Skills

Nice to have

Pay & benefits

What you'll get

  • BenefitHub Access: World's largest selection of retail discounts
  • Wisdom Wellbeing: 24/7 support for you and your family
  • Marriott Associate Rates and discounts for friends and family
  • 20% off at Marriott F&B restaurants

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

The role

Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Aberdeen.

This is far from a typical front desk role. You'll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check-in to a perfectly served breakfast. No two shifts are the same, and that's exactly what makes it exciting.

Conveniently placed in the Aberdeen city centre, Residence Inn Aberdeen is an apartment-style hotel and a dog-friendly hotel for the modern traveller.

Aberdeen | £12.90 per hour

What you'll do

  • Be the face of Residence Inn Aberdeen, building genuine rapport with guests and creating memorable moments
  • Handle check-ins, check-outs, reservations and payments with confidence and care
  • Assist with F&B operations, supporting breakfast service and evening operations (serving drinks).
  • Anticipate guest needs, resolve issues at first contact, and go the extra mile every time

What we're looking for

  • A naturally warm and people-first personality
  • Adaptability and a willingness to turn your hand to anything
  • A professional, calm approach, even under pressure
  • Previous hospitality experience is a plus, but your attitude matters most

The details: 40 hours per week | Rotating shifts including days, evenings and nights

Why You'll Love Working With Us

At Residence Inn Aberdeen, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day.

Hiring process

3 steps2 interviewsa task to do
  1. Application

  2. Phone screen

    With a Talent Acquisition · Phone call

    An initial conversation about the role and your job history to determine fit.

  3. Interviews

    One or several behavioural interviews, by phone, video or in person depending on the opportunity.

  4. Assessment

    Not every role

    Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.

  5. Final review and offer · With a hiring manager

  • Interview questions are behavioural, about your specific experience.
  • Prepare your own questions: candidates are interviewing Marriott too.

About Marriott International

Industry
Hospitality
Founded
1927
Employees
100,000+
Headquarters
Bethesda, USA
All open roles at Marriott International

Location

Marriott International · AB10 1AS

Loads Google Maps, which may set its own cookies.

Kitchen Administrator

Marriott International6d ago
£12.89 – £14.07 an hourExeter Engla

Waiter/Waitress

Marriott International4d ago3 locations
London

F&B Service Expert

Marriott International4d ago5 locations
West Drayton Engla

Banqueting Commis Chef

Marriott International4d ago
London

Casual Banqueting Server

Marriott International4d ago
Edinburgh

F&B Service Expert (Bar)

Marriott International4d ago
London

F&B Team Member

Marriott International6d ago
Exeter Engla

F&B Supervisor

Marriott International6d ago
Exeter Engla

Hotel Night Manager

Marriott International6d ago
London

Guest Experience Expert

Marriott International1w ago6 locations
£12.91 an hourAberdeen Scotl
See all 333 jobs