Food & Beverage Service Expert

On-site in London·Added today (last checked 2 Nov)

Marriott International

347 open roles

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Our summary

Work mode: On-site, London

Skills

Requirements

What we're looking for

Higher Education qualification, Diploma, or equivalent.
At least 1 year of food and beverage, hospitality, restaurant, or customer service experience.
Strong customer service orientation with a passion for creating memorable guest experiences.
Excellent communication and interpersonal skills.
Ability to work collaboratively within a team environment.
Strong multitasking and organisational skills.
Dependable, professional, and adaptable approach to work.
Ability to remain positive and perform effectively in a fast-paced environment.
Good attention to detail and commitment to maintaining quality standards.
English language proficiency and the ability to communicate confidently with guests and colleagues.

Pay & benefits

What you'll get

At Marriott, we put people first - it's one of our distinctive core values.

Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
Associates receive paid leave to use for vacations, sick time, holidays and more.
Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
Depending on the property and role, additional local benefits may also be available.

The role

The Food & Beverage Service Expert creates memorable dining experiences by delivering exceptional service across restaurant, bar, room service, and event operations. This role takes a proactive approach to guest engagement, ensuring food and beverage service is seamless, personalised, and aligned with Marriott's hospitality standards.

What you'll do

Welcome guests warmly and provide attentive, personalised service throughout their dining experience.
Anticipate guest needs, answer questions, and resolve concerns in a professional and timely manner.
Set tables according to service standards, ensuring linen, glassware, crockery, and cutlery are presented to brand standards.
Take food and beverage orders accurately and ensure timely delivery of meals and drinks.
Communicate guest dietary requirements, allergies, and special requests to the kitchen team.
Maintain cleanliness of dining areas, service stations, and workspaces using clean-as-you-go practices.
Process guest payments accurately and follow all cash handling and cashiering procedures.
Support room service operations, including taking orders, upselling menu items, and following up on guest satisfaction.
Work closely with kitchen teams and fellow associates to ensure efficient service delivery.
Complete opening and closing duties, including restocking, cleaning, securing equipment, and completing required checklists.

London Marriott Hotel County Hall

At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey.

As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Hiring process

3 steps2 interviewsa task to do

Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager

Interview questions are behavioural, about your specific experience.
Prepare your own questions: candidates are interviewing Marriott too.

About Marriott International

Industry: Hospitality
Founded: 1927
Employees: 100,000+
Headquarters: Bethesda, USA

In their own words

About the company & team

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

Additional information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All open roles at Marriott International