Duty Manager

On-site in Edinburgh·Added today (last checked 3 Nov)

Marriott International

357 open roles

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Our summary

Work mode: On-site, Edinburgh
Experience: 2+ years

Skills

Nice to have

Front Office

Requirements

What we're looking for

Minimum two years of Front Office experience within a 5-star hospitality environment; supervisory experience preferred.
High school diploma required; hospitality training advantageous.
Strong knowledge of Opera PMS, Microsoft Office, and hotel systems.
Excellent leadership, communication, customer service, and problem-solving skills.
Marriott experience would be advantageous.
Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Pay & benefits

What you'll get

Competitive salary and complimentary meals while on duty.
Worldwide Marriott employee, friends and family hotel rates.
Discounts on hotel dining, spa treatments, shopping, and experiences.
Healthcare support and mental health resources.
Refer-a-friend bonus opportunities.
Career development and international transfer opportunities.

The role

The Duty Manager supports the day-to-day operation of the Front Office, ensuring exceptional guest service and smooth hotel operations. This role oversees front desk activities, manages guest concerns, coordinates with operational departments, and supports the development of team members while maintaining Marriott brand standards.

What you'll do

Ensure memorable guest experiences throughout the guest journey.
Supervise Front Desk operations and allocate daily tasks.
Handle guest complaints and manage follow-up actions.
Coordinate with Housekeeping, Food & Beverage, and Events teams.
Manage group arrivals, departures, VIP guests, and special requests.
Train, coach, and monitor team member performance.
Maintain billing accuracy and reservation-related administration.
Support emergency procedures, project initiatives, and Night Manager coverage when required.

Sheraton Grand Hotel & Spa, Edinburgh

Sheraton Grand Hotel & Spa is one of Scotland's leading 5-star hotels and the largest 5-star hotel in Edinburgh, offering extensive banqueting, meeting, restaurant, and spa facilities.

Join an award-winning Front Office team committed to delivering memorable guest experiences and world-class hospitality standards.

Hiring process

3 steps2 interviewsa task to do

Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager

Interview questions are behavioural, about your specific experience.
Prepare your own questions: candidates are interviewing Marriott too.

About Marriott International

Industry: Hospitality
Founded: 1927
Employees: 100,000+
Headquarters: Bethesda, USA

In their own words

About the company & team

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All open roles at Marriott International