Hotel Duty Manager

WE'RE HIRING: HOTEL DUTY MANAGER

Are you a people person who loves hospitality, thrives on a challenge, and enjoys making every guest feel welcome? We're looking for an enthusiastic, hands-on Duty Manager to join our team at Four Points Flex by Sheraton Doncaster!

If you have a passion for great service, a positive attitude, and the confidence to keep things running smoothly, we'd love to hear from you.

• Welcoming our guests: Managing check-ins and check-outs, ensuring accurate billing, and delivering a warm, friendly welcome from arrival to departure.
• Creating a great bar experience: Serving drinks and providing friendly, attentive service to our guests.
• Leading the shift: Taking responsibility for the smooth running of hotel operations and supporting the team throughout each shift.
• Supporting food and beverage: Working alongside colleagues to deliver excellent service at breakfast, lunch, and dinner.
• Preparing for successful events: Ensuring conference rooms are set up and ready for organisers and delegates to arrive.
• Keeping everything running smoothly: Coordinating with housekeeping and maintenance teams to manage room availability and resolve issues efficiently.
• Delivering exceptional standards: Maintaining high standards of service and creating a positive atmosphere, even during busy and high-pressure periods.
• Supporting your team: Leading by example, communicating effectively, and helping colleagues deliver their best every day.

Hours: Full Time

Contract: Permanent

No two days are the same! As Duty Manager, you'll play a key role in the day-to-day running of the hotel, ensuring our guests enjoy a welcoming, comfortable, and memorable stay.

We're looking for someone who brings energy, enthusiasm, and a genuine passion for hospitality.

You'll ideally have:

• A passion for people: Previous experience in front desk, reception, guest services, or a similar customer-facing role.
• Leadership potential: Experience supporting or supervising a team, with the confidence to take ownership and lead by example.
• Excellent communication skills: A friendly, professional approach and the ability to build positive relationships with guests and colleagues.
• A natural problem-solver: Someone who stays calm under pressure, thinks on their feet, and finds practical solutions.
• Strong organisational skills: Attention to detail when managing reservations, guest requests, billing, and daily operations.
• A team-first attitude: Someone who enjoys working collaboratively and creating a supportive environment for everyone.
• Confidence and initiative: The ability to make quick, sensible decisions and take responsibility when needed.
• Flexibility and enthusiasm: A positive, adaptable approach and the energy to thrive in a fast-paced hotel environment.

Most importantly, you'll care about the little things that make a big difference to our guests and take pride in helping create a fantastic hotel experience.