Administration Officer

• Experience of communicating clearly and effectively with a wide range of people and being able to develop strong working relationships.
• Work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.
• Experience of working on your own and using your initiative to adhere to timescales and deadlines.
• Experience of providing excellent customer services and dealing with queries from a range of people.
• Experience of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

Job title: Administrative Officer

Salary: C1 £29,542 - £32,046

Business Administration Service (BAS) is responsible for administrative staff providing professional administrative services to a wide range of teams and service areas across the whole of the Council. The BAS aims to deliver efficient and modern administrative services to support the delivery of Council services to the Citizens of Leeds and to help achieve the Best City Ambition.

This role is perfect for someone who thrives in a fast‑paced environment where accuracy, organisation and empathy really matter. It's not just processing tasks, your work will contribute directly to timely decision‑making and smooth service delivery across the city.

This role provides admin support for the Leeds Youth Justice service which consists of practitioners from health, probation, youth justice, youth work, social work, family support, education, housing, and policing. Supported by the admin team, the service improves outcomes for young people by preventing offending and re-offending. The service has responsibility for the Leeds Youth Court which operates for the whole of West Yorkshire, processing cases from Leeds, Bradford, Wakefield, Calderdale and Kirklees.

This administration role provides designated admin support for the Leeds Youth Court. Working closely with court officers the court administrator manages a central inbox, dealing with queries from these areas, youth justice services across the country and the youth custody service, to ensure court records are kept up to date. You will thrive on being part of a team that supports our most vulnerable children. This is a rewarding role but does require resilience due to the nature of safeguarding content.

The role is fully office-based (5 days per week Monday - Friday) but with occasional home working depending on service need. There may be times when you will be asked to work from an alternative office location.

This is a highly rewarding role which contributes to the safety and security of vulnerable children. Due to the nature of the confidential and sensitive information disclosed and discussed the postholder will require a high level of emotional resilience and be skilled in the governance of confidential information.

Job Purpose:

The Business Administration Service provides administration support activities to a wide range of teams and services across the council.

We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.

Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles. The role involves hybrid working (home/office dependant on service need), potentially working face-to-face with customers and working within the council boundaries as required. Specific job purposes for all Business Administration Teams are detailed below. Further details regarding the vacancy you have applied for are detailed in the advert.

• Supervise and develop staff to ensure work is prioritised and carried out effectively and efficiently to ensure deadlines are met to high standards.
• Manage your own workload and meet targets whilst maintaining quality as part of a team.
• Assist with the presentation of a variety of information in a clear and concise way with high attention to detail - through both written reports and verbally.
• Experience of adhering to legislative business, financial, audit, and operational requirements of the service, and the impact on its day-to-day work.
• Knowledge of adhering to procedures and legislation relating to confidential information and financial regulations.
• Experience of dealing with sensitive and confidential information.
• Establish and maintain records, accurately entering and retrieving information.
• A commitment to the continuous improvement of quality standards, business procedures and processes through continuous review and development.
• Work flexibly and move within service areas - working at different locations depending on service demand.
• Willing to abide by the Council's Equal Opportunities and Health and Safety Policies.
• Willing to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Hours: 37 per week (fully office based)

Contract: Permanent

Location: Youth Court, Westgate, Leeds LS1 3BE

As an administration officer you will bring to the role:

• Strong interpersonal and communication skills across face‑to‑face, telephone and written channels and the ability to multi-task in a fast-paced environment.
• An ability to work independently, as well as with people across the organisation, using initiative to meet timescales and manage workload.
• Flexibility, enthusiasm and adaptability when helping to implement change.
• Resilience when dealing with sensitive, confidential and sometimes upsetting
• Good organisation skills and the ability to multi-task in a fast-paced environment
• Good numeracy, literacy and attention to detail.
• Confident use of IT systems and ability to record and retrieve information accurately.
• Commitment to excellent customer service, including in challenging situations.

Responsibilities for Grade:

Essential requirements: Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Desirable requirements: Candidates are not required to meet all the following desirable requirements however these may be used to distinguish between candidates.

• Safeguarding

This role supports the Youth Justice Service to improve outcomes for young people by preventing offending and re-offending. The Service is made up of professionals from health, probation, youth justice, social work, education, and police backgrounds. You will be required to manage your own busy workload as well as ensuring day-to-day deadlines and priorities for the team are met, such as keeping court records up to date, minuting statutory panel meetings and covering area bases. Attention to detail and confidentiality is essential. You will be able to work well with colleagues across the organisation including business admin, youth justice and social care, and with partners including the police and the courts. The role also involves some contact with young people accessing the service.

• Understand and embrace Leeds City Council values and behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
• Able to understand and observe Leeds City Council policies and procedures
• Carry out duties having regard to an employee's responsibility under Health, Safety and Wellbeing
• Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters