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Motor Claims Handler

Hybrid in Norwich·Full-time·Added today (last checked 12 Oct)

Aviva

123 open roles

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Overview

Job details

Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Norwich for hybrid days
No relocation package mentioned.

Skills

The role

As a Triage Handler, you will be the first person our customers speak to when they need to make a claim, or have queries on an existing claim. You will need to be polite, friendly, and a great listener to understand what the customer needs from us to be able to direct them to the right team.

Full training will be provided about different parts of the motor claims system; but, you'll need to be able to gather the right and relevant information efficiently from our customers to ensure their call reaches the correct team.

description

We have some exciting opportunities available in our Personal Lines Triage team!

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we'd love to hear from you.

These are temporary roles and will involve shift patterns covering the hours of 9am - 5:30pm (Monday - Friday).

Skills and experience we're looking for

Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.
Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
A willingness to learn, help others and have a team player mentality.
Embrace and supports change, to improve our customers' journey
Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

Hiring process

4 steps2 interviewsa task to do

We'll contact you
With a recruiter
Once you've applied, or Aviva has found you on LinkedIn, a recruiter gets in touch to discuss your application and the specific opportunity in more detail.
We'll send a test
If you're successful at the first stage, you're invited to the next stage of the process, which could be an online test or interview. If you're unsuccessful, you're told.
You'll come to interview
Aviva agrees an interview date and time. The interview may be a one-to-one meeting or a group assessment; there may be more than one stage to this part of the process.
We'll make an offer
You'll complete screening checks · 1–2 days
You can stay in touch
With Candidate Care team
Once PES checks pass, candidates receive a 'confirmation of start date' email and can ask the Candidate Care team questions before their first day.

Aviva interviews every disabled applicant who has the essential skills and experience for the job; tell the recruitment team about a disclosed disability after applying.
There may be more than one stage to the interview part of the process; candidates are told in advance.