Complex Loss Handler

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• Starting salary up to £45,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer's leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

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Complex Loss Handler

Have experience handling high-value and/or complex Liability claims and is looking to apply their technical expertise in a fast-paced, customer-focused environment. You'll enjoy managing challenging Employers' Liability, Public Liability and Product Liability claims, influencing outcomes through strong negotiation skills, and making a real impact on customer and commercial results.

A bit about the job:

• As a Complex Loss Handler within our Major & Complex Claims Liability team, you'll manage a portfolio of high-value and complex liability claims, ensuring great outcomes while effectively controlling indemnity spend.

• Working alongside a team of experienced technical claims professionals, you'll use your expertise to investigate, negotiate and resolve claims across Employers' Liability, Public Liability and Product Liability, including 3rd party property damage claims.

• You'll play an important role in maintaining technical excellence, supporting risk and governance requirements, and contributing to continuous improvement initiatives that enhance service, efficiency and business performance.

• Through effective claims management and stakeholder engagement, you'll help deliver positive outcomes for customers, brokers and Aviva.

• Proven experience handling high-value and/or complex Liability claims, including Employers' Liability, Public Liability and Product Liability claims.

• Strong technical knowledge of liability claims handling, policy interpretation and indemnity spend management, experience of 3rd party property damage claims is useful but not essential.

• Excellent negotiation, communication and stakeholder management skills, with the ability to build effective relationships internally and externally.

• Good understanding of the UK insurance market and claims handling best practice, including the management of legal suppliers and external partners.

• Relevant professional qualification (such as ACII) or equivalent claims experience, with a commitment to continuous professional development.