Senior Claims Handler - Complex Claims

ARAG UK have an excellent new opportunity for a Senior Claims Handler to join our highly successful Complex Claims Team in Bristol. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you! We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week.

The successful candidate will be responsible for providing excellent customer service whilst processing new and existing claims within our specialist claims area, dealing with all claim types. This means that you will be working closely with both our preferred panel firms of solicitors as well non-panel firms. You will also liaise directly with our policy holders and their brokers/insurers in order to investigate, negotiate and settle claims within agreed authority levels, in accordance with company and regulatory requirements.

As a Complex Claims Handler you will need to develop a broad knowledge of legal issues and processes ensuring that claims are handled accurately and efficiently throughout the duration of the claims cycle. You'll provide guidance to customers on key components of the product, help customers to make decisions to protect claims cost and take ownership for seeing the case resolved to company and customer satisfaction.