Customer Service Advisor

• Demonstrable sales experience (preferred) with a confident, persuasive, and professional telephone manner.
• Strong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomes.
• Excellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutions.
• Ability to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standards.
• Good IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently.

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £28,800 and £31,767 (depending on skills, experience and qualifications)
• Bonus opportunity of 6% of annual salary (actual amount depends on your performance and Aviva's)
• Generous pension scheme, for example if you put in 8%, Aviva adds 14%
• 25 days' holiday plus bank holidays, with the option to buy or sell up to 5 additional days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Up to 40% discount on Aviva products, plus access to retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and the opportunity to participate in our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Be part of our Aviva Communities and use your 3 paid volunteering days to help others
• A wide range of wellbeing support, tools and resources

Customer Service Advisor - Green Flag Rescue - Salary: £28,600 - £31,767

This is a great job for someone who thrives in a fast-paced environment, combining a sharp focus on sales and retentions with outstanding customer service. Whether you have previous contact centre experience or a strong background in customer engagement, this role could be a great fit. We're looking for persuasive communicators who excel at identifying sales opportunities, saving expiring policies through tailored retention conversations, and delivering a brilliant service experience that keeps our customers protected and satisfied.

• Be the main point of contact for new and existing customers calling to buy new breakdown cover, discuss renewals, request policy changes, or discuss leaving us.
• Drive sales and retain customers by exploring their needs, handling objections confidently, highlighting the value of Green Flag, and matching them with the right level of cover.
• Deliver exceptional service, providing clear guidance and reassurance during routine customer enquiries while maintaining a commercially focused mindset.
• Accurately capture customer details, process new sales, apply policy upgrades, and manage retentions and cancellations across multiple systems compliant with industry standards.
• Work collaboratively within a growing, high-performing Green Flag Rescue team to consistently meet and exceed sales, retention, and quality performance targets.

This is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours:

• Monday to Friday: 8:00am - 9:00pm
• Saturday: 9:00am - 6:00pm
• Sunday: 9:00am - 5:00pm