Customer Service Advisor

📍 Location: Leeds (Hybrid Working)📄 Contract Type: Fixed-Term Contract - 10 Weeks 📅 Start Date: 02/11/2026 or 09/11/2026💰 Salary: £12.83 per hour / £26,019.24 per year

Shift Pattern: Working hours are between 8:00am and 4:30pm, Monday to Saturday. Employees will have one day off during the week, in addition to every Sunday.

🎄 Christmas Customer Service Advisors (Fixed-Term Contracts) - 20 Opportunities Available!

Join Our Christmas Peak Team!

Looking for a role that gives you valuable experience, develops your customer service skills, and puts you at the heart of one of the UK's largest parcel delivery operations during the most exciting time of the year?

We're recruiting 20 Customer Service Advisors to join our Customer Support Team, starting in the first week of November, ready to support our operation through the busy Christmas Peak period.

Whether you're looking to gain experience with a leading UK business, build your CV, develop your customer service skills, or earn extra money in the run-up to Christmas, this is a fantastic opportunity to be part of something big.

With millions of parcels moving through our network during Peak, you'll play a vital role in helping customers, resolving queries, and delivering a great experience during the festive season.

Why Join Us?

Gain valuable experience with one of the UK's largest parcel delivery companies

Develop customer service, communication, and problem-solving skills

Enhance your CV with experience gained during our busiest and most exciting time of year

Be part of a supportive and friendly team

Make a genuine difference to customers during the Christmas period

Opportunity to showcase your skills and build experience within a market-leading organisation

What You'll Be Doing

As a Customer Service Advisor, you'll be the voice of our customers, helping to resolve enquiries and provide exceptional service during Peak.

Your responsibilities will include:

Handling customer enquiries via telephone and internal systems

Investigating parcel and delivery-related queries

Resolving customer complaints professionally and efficiently

Taking ownership of customer cases and seeing them through to resolution

Providing updates and support throughout the customer journey

Working closely with operational teams, couriers, depots, and ParcelShops

Maintaining accurate customer records and case notes

Supporting team performance and service level targets

This is a fast-paced role where no two days are the same, making it ideal for someone who enjoys helping people and finding solutions.

What We're Looking For

We're looking for enthusiastic and customer-focused individuals who thrive in a busy environment.

You'll ideally have:

Excellent communication and listening skills

A positive attitude and passion for helping customers

Confidence speaking to customers over the phone

Strong problem-solving abilities

Good attention to detail

Basic IT skills, including Microsoft Office

The ability to remain calm and professional under pressure

A collaborative, team-focused approach

Previous customer service or contact centre experience is beneficial but not essential.

Build Your Experience with a Leading UK Business

This is more than just a temporary role. It's an opportunity to gain hands-on experience with one of the UK's largest parcel delivery companies during our busiest period, helping millions of customers receive their deliveries in time for Christmas.

If you're looking for an exciting seasonal opportunity starting in November and continuing through the festive period, we'd love to hear from you.

📦 Apply today and join our Christmas Peak Team this November! 🎄