UK jobs. Bigger possibilities.

Service Delivery Support Administrator

Hybrid in Baginton·Added 6 days ago (last checked 8 Oct)

Evri

334 open roles

Apply

Overview

Job details

£26,000 - £28,000 a year
Gross, as stated in the ad.
About £1,850 - £1,970 a month after tax.
Hybrid
Office and home days — the ad has the split.
Apply by Tuesday 20 October
The date the employer’s listing closes.

Requirements

Be near Baginton for hybrid days
No relocation package mentioned.

Benefits

33 days holiday inc. bank holidays
Paid annual leave, per the ad.

Skills

Nice to have

The role

Job Title: Service Delivery Support Administrator

Salary: £26,000 to £28,000 plus bonus & benefits

Location: Coventry (hybrid working pattern)

Type: Permanent

Join the UK's Premier Parcel & Post Delivery Company

We're looking for a highly organised and detail-oriented Service Delivery Support Administrator to join our SME Account Management team. This is a fantastic opportunity for someone with logistics, customer service, sales support, or commercial administration experience who enjoys investigating issues, analysing data, and working collaboratively across multiple departments to deliver outstanding service. This is a non-customer-facing, back-office role that plays a vital part in supporting Account Managers and ensuring customer issues, service queries, and operational challenges are resolved quickly and effectively.

What You'll Do

As an Service Delivery Support Administrator, you'll provide operational, commercial, and administrative support to our Account Management team. You'll be responsible for investigating parcel delays, depot-related issues, service concerns, and transactional queries while ensuring customer accounts and internal systems are maintained accurately.

Using Excel and Salesforce, you'll produce reports, analyse trends, support service reviews, and help deliver a best-in-class customer experience. Please note this role sits on the Evri Premium side of the business.

Key Responsibilities:

Support Account Managers with day-to-day service delivery, administration, and customer account activities.

Investigate parcel delays, service concerns, transactional issues, and depot-related enquiries.

Coordinate resolutions with Operations, Customer Services, Commercial, and Finance teams.

Maintain accurate customer records and account information across internal systems.

Monitor and manage outstanding actions to ensure service level commitments are met.

Produce reports and analyse service-related data using Excel and Salesforce.

Support customer service reviews through data gathering, reporting, and action tracking.

Liaise with depot teams to identify root causes of operational issues and help drive resolution.

Provide commercial and administrative support to customer retention and growth initiatives.

Identify process improvements and opportunities to enhance operational efficiency.

Build strong internal stakeholder relationships to facilitate effective communication and issue resolution.

What We Can Offer You:

Up to 33 days annual leave (including Bank Holidays)

Career progression opportunities

Flexible, inclusive benefits including shopping vouchers, insurance, and healthcare

A culture where people are encouraged, supported, and valued

What We're Looking For:

Previous experience within a logistics, transport, parcel, customer service, sales support, or commercial administration environment.

Strong Excel skills, including the ability to manipulate data and create reports.

Experience using Salesforce or similar CRM systems would be advantageous.

Knowledge of Pivot Tables and reporting tools is desirable.

Excellent attention to detail and strong organisational skills.

Ability to investigate issues, identify root causes, and coordinate resolutions.

Strong communication skills with the confidence to engage with a variety of internal stakeholders.

A proactive and customer-focused mindset.

Good educational background with strong numeracy and analytical skills.

Full UK driving licence desirable (travel to operational sites will be required)

About Evri

Evri is one of the UK's largest parcel delivery companies, providing a courier service that lets customers send, track and return parcels easily, quickly and affordably. The company operates a nationwide network of more than 9,000 ParcelShops and lockers, and delivers internationally to over 200 countries and territories.

Its services are aimed at both consumers and businesses: it handles returns for high street, catalogue and online shops, offers accounts for frequent senders, and provides a bulk-send tool that connects online stores and marketplaces such as eBay, Amazon, Etsy and Shopify so sellers can import orders and manage deliveries from one dashboard. Evri also works with a nationwide network of self-employed couriers.

Industry: Parcel logistics and head-office roles
In the UK: Leeds
Website: evri.com

All open roles at Evri