Conference and Events Floor Supervisor

The role

We are looking for an enthusiastic, organised and customer-focused Conference & Events Floor Supervisor to join our team. In this hands-on role, you will help deliver exceptional service across our conference and events operations, ensuring every event runs smoothly and every guest enjoys a memorable experience.

You will lead and support the conference and events team on the floor, coordinating daily operations, maintaining high service standards and ensuring that all event requirements are met. From corporate meetings and conferences to private functions and special occasions, you will play a key role in creating successful and seamless events.

Key Responsibilities

• Supervise the day-to-day operation of conference and event spaces, ensuring a smooth and efficient service.
• Lead, motivate and support the conference and events team to deliver excellent customer service.
• Coordinate room set-ups, including furniture layouts, table arrangements, audio-visual equipment and event refreshments, in line with client requirements.
• Ensure all event spaces are prepared to the required standard before guests arrive.
• Liaise with the Conference & Events Manager, kitchen team and other departments to ensure effective communication and smooth event delivery.
• Act as the main point of contact on the floor, responding promptly and professionally to client and guest requests.
• Monitor service delivery throughout events, resolving any issues quickly and effectively.
• Brief team members on event requirements, timings, responsibilities and service expectations.
• Ensure compliance with health and safety, food hygiene, licensing and other relevant procedures.
• Monitor stock levels and equipment, reporting any shortages, damage or maintenance requirements.
• Support staff training, development and performance, encouraging a positive and collaborative working environment.
• Assist with opening and closing procedures, ensuring the venue is secure, clean and ready for the next event.
• Gather client feedback and contribute to continuous improvements in service standards and operational efficiency.

If You're Our Ideal Conference & Events Floor Supervisor, You Will Have:

• Previous experience in a supervisory role within conference and events, hospitality, banqueting or a similar customer-focused environment.
• Excellent communication and interpersonal skills, with the confidence to lead a team and interact professionally with clients and guests.
• A strong customer service focus and a genuine passion for delivering memorable experiences.
• Excellent organisational skills, with the ability to prioritise tasks and manage multiple events or changing requirements.
• The ability to remain calm, professional and solution-focused in a busy, fast-paced environment.
• Strong attention to detail, particularly when preparing event spaces and maintaining service standards.
• A proactive approach to problem-solving and the confidence to make decisions when required.
• The ability to motivate colleagues, delegate responsibilities and lead by example.
• A flexible approach to working hours, including evenings, weekends and bank holidays, in line with event requirements.
• A good understanding of health and safety and food hygiene standards within a hospitality environment.
• A professional, positive and approachable attitude, with a willingness to support the wider team whenever needed.

About us

Located in the heart of Kensington, the Royal Garden Hotel is a five-star luxury property overlooking Kensington Palace and Gardens, and only moments from London's most iconic landmarks. Just a five-minute walk from High Street Kensington underground station, the hotel blends an exceptional location with world-class hospitality.

At Royal Garden Hotel, we take pride in creating memorable guest moments through tailored luxury experiences, delivered by a warm, friendly, and empowered team. More than just a workplace, we provide an environment where team members can build rewarding careers, supported by dedicated learning and development opportunities.