Floor Housekeeper

The role

The Floor Housekeeping Supervisor is responsible for leading and overseeing housekeeping operations on assigned floors, ensuring exceptional standards of cleanliness, presentation, and service. You will support, guide, and motivate the housekeeping team while maintaining a strong focus on quality, efficiency, and guest satisfaction.

Key Responsibilities

• Supervise and support floor housekeeping staff to ensure standards are consistently met
• Conduct room and floor inspections, ensuring all areas meet brand and quality expectations
• Allocate daily work assignments and manage staff productivity
• Train, coach, and mentor team members, including new starters
• Ensure guest requests and concerns are handled promptly and professionally
• Monitor linen, amenities, and cleaning supplies, reporting shortages as required
• Report maintenance issues, damages, and safety hazards in a timely manner
• Ensure Health and Safety compliance within the department
• Uphold grooming, conduct, and service standards at all times
• Liaise with the Housekeeping Manager and other departments to support smooth operations

About You

If you're our ideal Floor Housekeeping Supervisor, you will have:

• Previous supervisory experience in hotel housekeeping or a similar environment
• Strong leadership and communication skills
• A keen eye for detail and commitment to high standards
• The ability to organise workloads and manage time effectively
• A calm, resilient, and professional approach in a fast-paced environment

About us

Located in the heart of Kensington, the Royal Garden Hotel is a five-star luxury property overlooking Kensington Palace and Gardens, and only moments from London's most iconic landmarks. Just a five-minute walk from High Street Kensington underground station, the hotel blends an exceptional location with world-class hospitality.

At Royal Garden Hotel, we take pride in creating memorable guest moments through tailored luxury experiences, delivered by a warm, friendly, and empowered team. More than just a workplace, we provide an environment where team members can build rewarding careers, supported by dedicated learning and development opportunities.