Evening Room Attendant

The role

The Evening Room Attendant plays a vital role in delivering a refined, memorable luxury experience for our guests. Working during the evening from 6pm to 10pm for 5 days or 6pm to 11pm for 4 days, you will ensure rooms are immaculately presented for the night, creating an atmosphere of comfort, elegance, and understated sophistication. Every detail matters, and your work directly contributes to our guests' sense of care and indulgence.

Key Responsibilities

• Deliver a seamless evening turndown service to luxury standards
• Prepare guest rooms to an exceptional level of cleanliness, comfort, and presentation
• Refresh linens, amenities, and in-room details with precision and care
• Anticipate guest needs and respond to requests discreetly and professionally
• Maintain pristine back-of-house areas, corridors, and service pantries
• Identify and report maintenance issues to preserve room quality and aesthetics
• Handle guest belongings and lost property with integrity and confidentiality
• Ensure full Health and Safety compliance within the department
• Adhere to brand standards, grooming, and service etiquette at all times
• Work collaboratively with the wider housekeeping and hotel team to exceed expectations

About You

If you're our ideal Evening Room Attendant, you will have:

• Experience working in a luxury hotel or high-end hospitality environment
• Hotel PMS experience, ideally Opera PMS
• A genuine passion for luxury service and attention to fine detail
• A calm, resilient, and professional approach, even during busy periods
• Excellent organisational skills and pride in delivering flawless results

About us

Located in the heart of Kensington, the Royal Garden Hotel is a five-star luxury property overlooking Kensington Palace and Gardens, and only moments from London's most iconic landmarks. Just a five-minute walk from High Street Kensington underground station, the hotel blends an exceptional location with world-class hospitality.

At Royal Garden Hotel, we take pride in creating memorable guest moments through tailored luxury experiences, delivered by a warm, friendly, and empowered team. More than just a workplace, we provide an environment where team members can build rewarding careers, supported by dedicated learning and development opportunities.