Night Receptionist

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here's what you'll do during a typical day

As a Night Receptionist, you will provide refined overnight front‑of‑house service, ensuring guests enjoy a seamless, secure, and distinguished experience from arrival through departure. You will also complete all night audit procedures with precision and discretion.

As a key contributor to guests' first and lasting impressions, the Night Receptionist is expected to perform all responsibilities to the highest standards of ultra‑luxury hospitality, including:

• Resolving guest enquiries efficiently while achieving consistently positive outcomes
• Delivering an exceptional overnight reception experience, including check‑in, check‑out, and completion of all audit procedures as required
• Keeping the Night Manager and Night Reception Supervisors fully informed of guest feedback and any operational matters arising overnight
• Demonstrating impeccable service standards and professional conduct at all times
• Participating in required training and supporting the development of the Night Team
• Maintaining comprehensive knowledge of room categories, rates, packages, promotions, and hotel offerings to confidently support daily operations
• Maximising room occupancy through refined upselling techniques and promotion of hotel services and facilities
• Processing foreign currency, credit card, and cash transactions accurately and in accordance with hotel credit policies
• Operating front‑of‑house equipment and property management systems in full compliance with company policies and procedures
• Upholding all company brand and service standards
• Supporting other departments as required to ensure seamless hotel operations

What are we looking for?

Night Receptionists representing Hilton's luxury brands consistently act in the best interests of our guests while collaborating closely with fellow Team Members. To succeed in this role, you will demonstrate the following attributes:

• Previous experience within a customer‑focused or service‑driven environment
• A positive, calm, and professional demeanour with strong communication skills
• A genuine commitment to delivering personalised, high‑touch guest service
• Impeccable grooming and presentation standards
• The ability to work independently as well as collaboratively within a team
• A competent level of IT and systems proficiency
• Flexibility and availability to work overnight shifts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience handling cash and financial transactions
• Prior experience within a luxury or ultra‑luxury hospitality or service‑led environment is highly desirable.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.