Assistant Guest Experience Manager

The Assistant Guest Experience Manager is responsible for facilitating guest experience in a unique and sincere way.

• Champion a guest-first culture by ensuring every interaction is personalised, genuine, and memorable.
• Ensure consistency of service standards across all guest touchpoints (arrival, stay, departure).
• Oversee guest complaints and turn challenges into opportunities immediately and effectively to deepen loyalty.
• Foster open communication, trust, and collaboration while promoting inclusion within the team and across departments.
• Recognise and celebrate achievements that reflect outstanding guest service and teamwork.
• Monitor revenue opportunities within the department and contribute creative ideas for enhancing guest experiences and driving growth.
• Applying strategic thinking to both short-term operations and long-term planning, including payroll, budgeting, and business forecasting.
• Ensure Health and Safety compliance in the department
• Develop respect and a positive working relationship by collaborating with other departments across the hotel; finance, commercial, reservations and other wider hotel departments

If you’re our ideal Assistant Guest Experience Manager, you will have;