Shift Engineer

The role

The Shift Engineer is responsible for ensuring the smooth, safe and efficient operation of all hotel facilities, plant, equipment and building services. The role involves carrying out planned and reactive maintenance, responding to guest and operational requests, and maintaining the hotel to the highest standards of safety, comfort and presentation.

Shift Pattern 4on 4off days and nights.

Key responsibilities include

• Carry out planned preventative maintenance (PPM) across guest rooms, public areas, back-of-house areas and plant rooms.

• Respond promptly to maintenance requests and breakdowns, diagnosing faults and completing repairs to minimise disruption to hotel operations and guest experience.

• Carry out general maintenance and repairs, including basic electrical, plumbing, mechanical, carpentry, decorating and building fabric works within the limits of competence.

• Monitor and maintain hotel plant and equipment, including HVAC systems, boilers, pumps, lighting, lifts and other building services, liaising with specialist contractors where required.

• Conduct routine inspections of guest rooms and public areas, identifying defects and ensuring facilities are maintained to the required standards.

• Support hotel departments, including Housekeeping, Front Office, Food and Beverage, and Events, with maintenance requirements and operational requests.

• Assist with the coordination and supervision of external contractors, ensuring work is completed safely and in accordance with hotel procedures.

• Ensure Health and Safety compliance in the department, following risk assessments, safe systems of work, and relevant statutory requirements.

• Maintain accurate maintenance records, complete shift handovers and report outstanding defects, equipment failures and potential risks to the appropriate manager.

• Respond to emergencies and out-of-hours maintenance issues, taking appropriate action to protect guests, colleagues, property and hotel operations.

If you're our ideal Shift Engineer, you will have

• Previous experience in a maintenance or engineering role, ideally within a hotel, hospitality or facilities management environment.

• Practical knowledge of building maintenance, including plumbing, electrical, mechanical and general repair work.

• A good understanding of building services and hotel plant equipment, with the ability to identify faults and determine appropriate corrective actions.

• A sound understanding of Health and Safety procedures, including safe working practices and the importance of guest and colleague safety.

• A guest-focused approach, with the ability to respond professionally, courteously and efficiently to maintenance requests.

• Strong problem-solving skills and the ability to prioritise tasks according to urgency, safety and operational impact.

• Good communication and teamwork skills, with the ability to work effectively across different hotel departments.

• A proactive approach to preventative maintenance, attention to detail and pride in maintaining high standards throughout the hotel.

• The ability to work independently, remain calm under pressure and respond effectively to unexpected maintenance issues.

• Flexibility to work shifts, including evenings, weekends and public holidays, in line with hotel operational requirements.

• Shift Engineers will need to be either electrical qualified with up-to-date latest addition of the electrical regulations, or be qualified to NVQ, Level 2 heating and ventilation, or equivalent, or NVQ, Level 2 in plumbing or equivalent.

About us

Located in the heart of Kensington, the Royal Garden Hotel is a five-star luxury property overlooking Kensington Palace and Gardens, and only moments from London's most iconic landmarks. Just a five-minute walk from High Street Kensington underground station, the hotel blends an exceptional location with world-class hospitality.

At Royal Garden Hotel, we take pride in creating memorable guest moments through tailored luxury experiences, delivered by a warm, friendly, and empowered team. More than just a workplace, we provide an environment where team members can build rewarding careers, supported by dedicated learning and development opportunities.