Service Team Leader

An ideal Service Team Leader will hold the following skills and experiences:

• Experienced as a Service Advisor in the automotive industry.
• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Customer relations experience.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.
• Must hold a full UK driving license.

We are currently looking to appoint two Service Team Leaders, one to support our Volvo team and one to support our Kia team.

Salary: Basic salary £31,000 + Bonus

• 33 days of annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme (including life cover).
• Internal and manufacturer training.
• Staff referral scheme.

We have a fantastic opportunity for a talented Service Team Leader to join the Aftersales team at our Lloyd South Lakes Volvo & Kia retailer based in Levens.

• Lead and support the Service Advisor team, providing guidance and day-to-day oversight.
• Maximise ENV and CDW opportunities to support Aftersales performance.
• Coach and develop Service Advisors on upselling opportunities and EVHCs.
• Manage the service diary effectively, ensuring appointments are planned and allocated efficiently.
• Monitor KPIs, daily targets and Green Days, taking action where required to maintain performance.
• Provide cover on the front desks when required, supporting the wider Aftersales team.
• Oversee and support warranty claims, ensuring they are processed accurately and efficiently.
• Help drive and maintain strong Customer NPS results through excellent customer service.
• Complete customer follow-up calls, ensuring feedback is captured and any issues are resolved promptly.

Hours: 42.5 hours per week