UK jobs. Bigger possibilities.

hire.moi

Operational Support Manager

On-site in CTS USK HOUSE NEWPORT FLR 2nd·Full-time·Added today (last checked 13 Nov)

HM Courts & Tribunals Service (HMCTS)

33 open roles

Apply

Our summary

Salary
£29,303 - £31,061 a year

About £2,050 - £2,160 a month after tax.

Work mode
On-site, CTS USK HOUSE NEWPORT FLR 2nd
Contract
Full-time
Closing date
Apply by Thursday 26 November
Pension
28.97% employer pension

Skills

This job advert was originally written in CY.

Requirements

What we're looking for

  • Exceptional communication skills, both oral and written skills including minute-writing, with strong attention to detail
  • Ability to work well under pressure and to deadlines.
  • Strong organisational and time management skills, ensuring flexibility and adaptability to juggle different tasks and prioritisation of work.
  • Ability to build strong relationships and support networks.
  • Ability to work on own initiative, with the ability to make things happen.
  • Provide discretion and an understanding of confidentiality issues.
  • Proactive in approach to managing issues as they arise in the sites, with the ability to identify key issues and escalating when required.Some experience of facilities management, i.e. managing day-to-day on-site responsibilities, working with suppliers and contractors to ensure scheduled work takes place etc, would be an advantage.

Pay & benefits

What you'll get

£29,303 - £31,061

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an employer contribution of 28.97%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

Visa & relocation

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Proud to serve. Proud to keep justice going.

This role will enable you to demonstrate outstanding organisational skills to effectively lead the site's administrative duties to ensure a smooth and efficient running of the operation.

From 22 July 2025, the Government increased the salary threshold and skill level for Skilled Worker months. Not does this role meet the eligibility criteria for sponsorship in accordance with current immigration rules if you wish to apply for a Skilled Worker Visa for the first time.

The Department cannot consider your nomination for this role unless you have held a continuous Skilled Worker visa since before 22 July 2025. If you have held a continuous Skilled Worker visa, please raise this in your vetting checks and eligibility will be assessed in accordance with the immigration rules and the transitional provisions in place.

If you are applying for this role and do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful candidates must ensure they have the legal right to live and work in the Civil Service and in the United Kingdom and that they maintain that right.

The Department will continue to comply with the UK Immigration Rules operated in the UK and the Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

The role

Proud to serve. Proud to keep justice going.

This role will enable you to demonstrate outstanding organisational skills to effectively lead the site's administrative duties to ensure a smooth and efficient running of the operation.

This role, which will report to the Operations Manager, is responsible for the delivery of effective and efficient day-to-day site-specific services at a Courts and Tribunal Service Site (CTSC), ensuring accommodation, assets/equipment, health & safety, and resource issues are dealt with proactively and efficiently to meet the daily functional and operational needs of the CTSC.

Please refer to the role profile attachment to understand more about this key leadership position.

How you'll work

Full-time

Standard full time working hours are 37 hours per week Monday - Friday. Due to the nature of the role and business requirements, successful candidates will be required to work full-time.

For this post, occasional travel to other sites will be required for cover when needed.

Standard full time working hours are 37 hours per week Monday -

Friday. Due to the nature of the role and business requirements, successful candidates will be required to work full-time

Apply before

Apply before 11:55 pm on Thursday 26th November 2026

Reference number

490600

Job grade

Executive Officer

EO

Contract type

Permanent

Type of role

Operational Delivery

Number of jobs available

1

Location

This position is based at CTS USK HOUSE NEWPORT FLR 2nd, NP20 2GD

Job summary

Please refer to Job Description

Ways of working

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Your role

This job's post holder, who will report to the Operations Manager, will be responsible for providing effective and efficient day-to-day services in a specific CTSC site, ensuring that matters relating to the building, assets/equipment, health and safety and resources are proactively and effectively addressed to meet the day-to-day operational and functional needs of the CTSC.

Refer to the role profile attachment to understand more about this key leadership position.

Your skills and experience

  • Exceptional communication skills, both written and oral, including the ability to prepare meeting minutes and paying attention to detail
  • Ability to work well under pressure and to deadlines.
  • Strong organisational and time management skills, ensuring flexibility and the ability to adapt to complete different tasks and prioritise work.
  • The ability to build strong relationships and support networks.
  • The ability to work on your own initiative, with the ability to make things happen.
  • Demonstrate discretion and an understanding of confidentiality issues.
  • Respond proactively when issues arise on site, with the ability to identify key issues and escalate them to others as required.
  • Some experience in facilities management would be an advantage, i.e. managing day-to-day site responsibilities, working with suppliers and contractors to ensure scheduled work takes place and is completed.

Lead criterion at application stage: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Ways of working

New recruits to the Civil Service joining the MoJ are expected to start on the minimum salary band.

Occasional travel to other courts

For this post, occasional travel to other sites will be required for cover when needed.

Person specification

Please refer to Job Description

Benefits

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Job contact

  • Name : SSCL Recruitment Enquiries Team
  • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
  • Telephone : 0345 241 5359

Share this page

Hiring process

Lead criterion at application stage: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions

We'll assess you against these technical skills during the selection process:

  • You will be asked to submit a 250 word Experience answer as part of your application.
  • Interview Experience Question 1: This question will broadly focus on your experience, expertise, and transferable skills.
  • Interview Experience Question 2: Your 250 word Experience application answer will be probed further at interview.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

About HM Courts & Tribunals Service (HMCTS)

Industry
Government Administration

In their own words

About the company & team

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.

National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.

HM Courts and Tribunals Service (HMCTS) is responsible for administering the criminal, civil and family courts and the Tribunals in England and Wales as well as the protected single tribunals across the United Kingdom. Our roles support the users of our services and our colleagues within HMCTS, where people and businesses gain access to justice that could change lives. We are looking for individuals who are committed to providing public service and who want to make a difference in people's lives to ensure justice.

National Services provide central support through HM Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We deal with case administration, customer enquiries by phone, via email, and web chat, and enable self-service in our digital services.

  • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Additional information

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/24168?entityId=24168

All open roles at HM Courts & Tribunals Service (HMCTS)

Location

HM Courts & Tribunals Service (HMCTS) · NP20 2GD

Loads Google Maps, which may set its own cookies.

More jobs like this

or browse Mid-level·Civil Service & Government·Government Administration

WhatsApp

More jobs from HM Courts & Tribunals Service (HMCTS)

See all 33 jobs

Similar jobs