Operational Support Manager

Our Student Accommodation is a premium, all-inclusive student accommodation offering high-quality living in St Andrews and Aberdeen. Our focus is simple, exceptional standards, strong community, and commercial performance that supports continued investment in the resident experience.

• Support mobilisation of new properties, including operational readiness plans, opening checklists, staffing and training coordination, supplier set-up, system configuration, resident communications and handover tracking.
• Support property demobilisations and management transitions.
• Monitor property management system (PMS) compliance.
• Coordinate regular operational reporting and KPI submissions across the portfolio.
• Provide hands-on support to onsite teams during peak leasing, arrivals, departures and summer turnaround
• Maintain the annual operational calendar and support delivery of critical milestones,
• Help implement standard operating procedures
• Support operational audits and quality assurance reviews, tracking corrective actions and escalating overdue or recurring issues to regional leadership.
• Support recruitment and onboarding coordination for onsite teams.
• Assist with performance improvement plans and special projects

Contract: Permanent

Hours: Full Time

Hours per week: 40

The Operational Support Manager will help ensure properties operate consistently, systems and reporting remain accurate, and key operational milestones are delivered effectively. It will play an active role in new property mobilisations, property demobilisations, seasonal peak periods and operational improvement projects.

You will work closely alongside the Operations Director and General Managers for each location to ensure alignment across short term let performance, resident experience and commercial delivery.

• Experience in PBSA, residential property management, hospitality or multi-site operational support; direct experience of property mobilisation or transition is advantageous.
• Working knowledge of property management systems, data accuracy, operational controls and reporting; ability to learn new platforms quickly.
• Experience coordinating projects, deadlines and multiple stakeholders across geographically dispersed sites.
• Confident user of Excel, PowerPoint, Outlook and other reporting and collaboration tools.
• Strong analytical and organisational skills with close attention to detail.
• Ability to prioritise effectively, solve problems and provide practical support in a fast-moving operational environment.
• Driving License is essential as being able to travel between our locations.

If you think this job of Operational Support Manager is the role for you then apply now and one of our friendly team will be in touch.