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Business Relationship Manager

Hybrid in London·Full-time·Added today (last checked 4 Nov)

HM Courts & Tribunals Service (HMCTS)

36 open roles

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Our summary

Salary
£58,511 - £70,725 a year

About £3,710 - £4,300 a month after tax.

Work mode
Hybrid, London
Contract
Full-time
Closing date
Apply by Tuesday 17 November
Pension
28.97% employer pension

Skills

Nice to have

Requirements

What we're looking for

  • Significant experience of stakeholder relationship management within a complex organisational environment.
  • Experience of building credibility and influence with senior stakeholders and leadership teams.
  • Strong understanding of digital and technology services and their role in supporting business outcomes.
  • Experience of managing service performance, risk and operational delivery within complex environments.
  • Experience of leading or supporting significant business change and service improvement initiatives.
  • Experience of delivering services in environments where accessibility, inclusion and diverse user needs are important considerations.
  • Strong analytical skills with the ability to interpret complex information and support decision making.
  • Excellent communication, engagement and influencing skills.
  • Experience of working across multiple teams and organisational boundaries to deliver outcomes.
  • Ability to operate effectively in environments characterised by ambiguity, competing priorities and continual change.
  • Experience of producing concise reporting and briefings for senior stakeholders.
  • Ability to balance strategic thinking with operational delivery

Nice to have

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates

  • Experience of working with the judiciary, courts, tribunals or wider justice sector organisations.
  • Experience of working within government, public sector or highly regulated environments.
  • Experience of service management, IT operations or digital service delivery.
  • Experience of accessibility, assistive technology or inclusive service design.
  • Experience of supplier and commercial management.

Pay & benefits

What you'll get

£58,511 - £70,725

The national salary range is £58,511 - £65,329, London salary range is £63,343 - £70,725. Your salary will be dependent on your base location

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £58,511, HM Courts and Tribunals Service contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an employer contribution of 28.97%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

The role

Job Title: Business Relationship Manager (Judicial, RCJ and HQ)

Grade: Grade 7

Directorate: Digital and Technology Services (DTS)

Location: National

Contract Type: Permanent

Working Pattern: Full-time/ Flexible Working

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

The postholder will act as the senior relationship lead between Digital and Technology Services and the judiciary, Royal Courts of Justice Group and HQ business areas.

They will ensure digital and technology services support the effective administration of justice whilst recognising and respecting the constitutional independence of the judiciary.

The role is responsible for building trusted relationships with senior stakeholders, representing user needs within DTS, coordinating strategic demand, supporting service improvement and ensuring that business priorities are reflected in technology planning and delivery.

The postholder will provide leadership across a complex portfolio of live services and technology initiatives, ensuring stakeholders receive clear communication, effective support and confidence in the services provided by HMCTS.

The role reports to the Head of Judicial, RCJG and HQ Digital and Technology and includes line management responsibilities for a multidisciplinary team.

Your role as Business Relationship Manager will encompass several key responsibilities listed below (but not limited to):

What you'll do

  • Develop and maintain trusted relationships with senior judicial stakeholders, HMCTS leaders, Ministry of Justice partners and suppliers, acting as the primary strategic liaison between Digital Technology Services (DTS) and the Judicial, RCJG and HQ portfolios.
  • Provide expert advice on digital and technology services, ensuring stakeholders are informed of performance, risks, opportunities and future developments.
  • Lead stakeholder engagement activities, ensuring business priorities, user needs and feedback are reflected in service strategies, roadmaps and delivery plans.
  • Maintain oversight of a complex portfolio of digital and technology services, ensuring alignment with organisational objectives and strategic priorities.
  • Coordinate and manage competing business demands, providing a clear view of service performance, risks, dependencies and improvement activities across multiple teams and services.
  • Champion user-centred, accessible and inclusive service delivery, ensuring services meet the diverse needs of judicial office holders, HMCTS staff and wider users.
  • Use service data, customer insight and user feedback to identify opportunities for continuous improvement and enhanced user experience.
  • Lead business readiness, change and adoption activities to support successful implementation of new technologies, services and transformation initiatives.
  • Monitor service performance and operational risks, ensuring issues are identified, managed and escalated appropriately to maintain service continuity and resilience.
  • Provide high-quality assurance, governance support and executive reporting to senior leaders, boards and judicial stakeholders.
  • Manage effective relationships with suppliers and delivery partners, ensuring contractual commitments, service standards and continuous improvement objectives are achieved.
  • Lead, develop and inspire a high-performing team, promoting an inclusive culture, professional development, service management best practice and the growth of the Business Relationship Management capability across DTS.

How you'll work

Flexible working, Full-time

Apply before

Apply before 11:55 pm on Tuesday 17th November 2026

Reference number

489108

Job grade

Grade 7

MoJ Grade 7

Contract type

Permanent

Type of role

Analytical
Architecture and Data
Digital
Information Technology

Number of jobs available

1

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

This position is based Nationally

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

  • Stakeholder Relationship Management (IT Operations) - GDD Capability Skill
  • Strategic Thinking - GDD Capability Skill
  • User Focus - GDD Capability Skill
  • Ownership and Initiative - GDD Capability Skill
  • Business Analysis (IT Operations) - GDD Capability Skill

Benefits info

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Job contact

  • Name : SSCL Recruitment Enquiries Team
  • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
  • Telephone : 0345 241 5359

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/23896?entityId=23896

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Hiring process

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

About HM Courts & Tribunals Service (HMCTS)

Industry
Government Administration

In their own words

About the company & team

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and want to make a difference in people's lives in delivering justice. If you're interested in developing a career with a real purpose, please apply.

The Judicial, RCJG and HQ portfolio encompasses a diverse range of digital and technology services including workplace technology, networks, audio visual services, collaboration platforms, business applications, legacy systems and emerging digital services. The portfolio supports judicial office holders, Royal Courts of Justice operations, senior HMCTS leadership teams and corporate functions. The environment is complex, highly visible and often politically sensitive, requiring careful stakeholder management, strong service leadership and a deep understanding of user needs.

As HMCTS continues to modernise its services and technology estate. Effective partnership between business and technology teams is critical to ensuring services remain resilient, secure, accessible and aligned to organisational priorities.

The jobholder must provide clear leadership and focus, visibly championing the changes which improve user experience for the judiciary, operational teams and citizens served by them, supporting the delivery of greater efficiencies. They will provide open minded and enthusiastic digital leadership, recognising that they are accountable for the rigorous delivery of critical live operational services on a national scale.

The HMCTS Senior Management Team expects all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

  • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Additional information

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

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