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Operations Manager

On-site in BURY ST EDMUNDS COUNTY COURT BURY ST EDMUNDS·Full-time·Added today (last checked 31 Oct)

HM Courts & Tribunals Service (HMCTS)

38 open roles

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Our summary

Salary
£42,914 - £46,182 a year

About £2,870 - £3,060 a month after tax.

Work mode
On-site, BURY ST EDMUNDS COUNTY COURT BURY ST EDMUNDS
Contract
Full-time
Closing date
Apply by Monday 16 November
Pension
28.97% employer pension

Skills

Requirements

What we're looking for

· Proven experience in a challenging operations or management role with the ability and willingness to adapt and learn at pace.

· Demonstrable people management and coaching skills, leading developing and managing teams to drive performance in a service-focused environment to deliver measurable results.

· A strong leader, with the ability to manage resource allocation, lead teams through change with the confidence to make informed and timely decisions and drive continuous improvement.

· Ability to build relationships and manage key stakeholders at all levels, able to negotiate, persuade and influence

· Excellent communication skills with the ability to create a collaborative and inclusive culture

· Confidence to make independent decisions and resolve complex problems. This includes learning and using data driven tools to identify trends and challenges to generate solutions.

· Ability to collaborate across the business to deliver local priorities and HMCTS and MOJ strategic objectives.

Pay & benefits

What you'll get

£42,914 - £46,182

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an employer contribution of 28.97%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

The role

Proud to serve. Proud to keep justice going.

Our Operations Managers in HMCTS National Services play a vital role in delivering justice. This is a high-profile leadership position. You will proactively lead service delivery, providing teams with clear direction, ensuring that business activities are well-coordinated to increase productivity and deliver high-quality services. We are seeking an experienced leader who will lead by example, champion change, and cultivate a culture of resilience and adaptability, empowering teams to thrive while building strong, collaborative relationships with all stakeholders.

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It's rewarding, challenging, and essential to our success.

We're looking for managers with the experience and desire to develop high performing teams, providing clear direction on performance and attendance and creating a culture of fair reward and recognition.

You will be part of the management team in Bury St Edmunds. You will be responsible for the strategic oversight of operational delivery of the work undertaken at this National Services centre(s). You will work collaboratively with the other members of the Family leadership team across National Services.

You will support your Deputy Head of Operations to meet operational needs and deliver performance objectives by translating national priorities into local plans. You will lead the day-to-day delivery of a high-quality, user-focused service, ensuring the timely and effective resolution of issues through sound judgement and discretion while recognising and nurturing talent, developing robust succession plans, and supporting progression through clear, measurable development objectives.

The role provides visible leadership across operational areas, driving service delivery and team productivity. Your presence supports engagement, accountability, and alignment with organisational goals.

You will give clear direction and focus and align and co-ordinate activity to increase productivity and deliver a quality service across Family services within National Services directorate.

You will model inclusive leadership. You will identify development needs and implement targeted growth plans to improve individual and business performance, ensuring teams are equipped with the necessary skills, knowledge, and capabilities to excel.

Championing change and embedding a culture of continuous improvement, you will proactively use workforce planning, providing clear direction and focus to build teams that are resilient and adaptable.

You'll foster a collaborative culture and communicate, support, and deliver HMCTS and MoJ strategic objectives, translating them into actionable local plans to deliver measurable results.

Please refer to the role profile attachment for to understand more about this key leadership position.

How you'll work

Flexible working, Full-time, Job share, Part-time

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week Monday - Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Applications for part-time working will be considered however due to the nature of the role the minimum hours would be 30 hours per week over a minimum of 4 days.

For this post, occasional travel to National Services will be required for cover when needed.

Apply before

Apply before 11:55 pm on Monday 16th November 2026

Reference number

488693

Job grade

Senior Executive Officer

Contract type

Permanent

Type of role

Operational Delivery

Number of jobs available

1

Location

This position is based at BURY ST EDMUNDS COUNTY COURT BURY ST EDMUNDS, IP33 1TR

Job summary

Please refer to Job Description

Your development

As a leader, our HMCTS Leadership Development offer is designed to help you build a confident, capable team and make a real difference to how we work and grow. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we'll equip you to lead with impact, inspire and drive performance across the organisation.

If you are ready to take on a challenging and rewarding role with real purpose, apply today.

Further details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Person specification

Please refer to Job Description

Benefits

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Job contact :

  • Name : SSCL Recruitment Enquiries Team
  • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
  • Telephone : 0345 241 5359

Further information

https://jobs.justice.gov.uk/careers/JobDetail/23805?entityId=23805

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Hiring process

Lead criterion at application stage: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing

We'll assess you against these technical skills during the selection process:

  • As part of your application, you will be asked a 500 word 'Experience' question.
  • 1. Your 500 word application 'Experience' question will be probed further at interview.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

About HM Courts & Tribunals Service (HMCTS)

Industry
Government Administration

In their own words

About the company & team

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.

National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.

  • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Additional information

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

All open roles at HM Courts & Tribunals Service (HMCTS)

Location

HM Courts & Tribunals Service (HMCTS) · IP33 1TR

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