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Senior Delivery Manager

Hybrid in London·Full-time·Added today (last checked 30 Oct)

HM Courts & Tribunals Service (HMCTS)

39 open roles

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Our summary

Salary
£42,914 - £53,081 a year

About £2,870 - £3,450 a month after tax.

Work mode
Hybrid, London
Contract
Full-time
Closing date
Apply by Thursday 12 November
Pension
28.97% employer pension
Commute
Season ticket loan

Skills

Requirements

What we're looking for

  • Can recognize when something does not work and encourage a mindset of experimentation
  • Adapt and reflect, be resilient and have the ability to see outside of the process
  • Use a blended approach depending on the context
  • Measure and evaluate outcomes
  • Know how to help teams to manage and visualize outcomes
  • Have had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods and tools to use
  • Can facilitate difficult discussions within the team or with diverse senior stakeholders
  • Manage delivery products and services at different phases and understands how the needs of the team and the product vary across the stages of the product life cycle

Pay & benefits

What you'll get

£42,914 - £53,081

The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Your salary will be dependent on your base location

A Civil Service Pension with an employer contribution of 28.97%

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an employer contribution of 28.97%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

Visa & relocation

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The role

As a Senior Delivery Manager, you will be a Scrum Master at heart with a strong focus on delivery. You will be accountable for the effective delivery of complex, high-risk products and services. You will have a strong background as a Scrum Master (or similar role) and experience across a range of products and services, throughout the entire product life cycle. You will have some responsibility and accountability as a point of escalation. You will also be accountable for the performance and coaching of agile software development teams. Your CV should demonstrate your ability and experience of creating and coaching self-organising, high performing agile delivery teams.

What you'll do

Your role as a Senior Delivery Manager will encompass several key responsibilities listed below (but not limited to):

  • Build and maintain teams, ensuring they are motivated, collaborating and working well
  • Identify obstacles and help the team to overcome them
  • Facilitate the delivery flow of a team, managing the pace and tempo
  • Focus the team on what is most important to the delivery of products and services
  • Encourage and facilitate continuous improvement of the delivery team
  • Coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques
  • Identify and compare the best processes or delivery methods to use
  • Work with contracted suppliers and manage stakeholders' expectations
  • Actively address internal and external risks, issues and dependencies including where ownership exists outside the team

How you'll work

Flexible working, Full-time

Working Pattern: Full-time/ Flexible Working

This is a full-time position only due to the nature of the role.

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and want to make a difference in people's lives in delivering justice. If you're interested in developing a career with a real purpose, please apply.

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

Proud to Serve. Proud to keep justice going.

Reference number

488520

Job grade

Senior Executive Officer

Contract type

Permanent

Type of role

Digital

Number of jobs available

2

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job summary

This position is based nationally.

Skills & Experience

  • You can use a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.
  • You have Team management experience leading and developing a digital delivery team.
  • You are able to communicate with others in a clear, honest and enthusiastic way to build trust. You explain complex issues in a way that is easy to understand. Be able to provide updates for senior stakeholders and adept at explaining complex issues to a non-technical audience.
  • You ensure everyone clearly understands and owns their roles, responsibilities and priorities, ensuring timely quality outcomes are delivered.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Working Together
  • Managing a Quality Service
  • Communicating and Influencing

Job contact :

  • Name : SSCL Recruitment Enquiries Team
  • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
  • Telephone : 0345 241 5359

Recruitment team

  • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

https://jobs.justice.gov.uk/careers/JobDetail/23791?entityId=23791

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Hiring process

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product and Delivery Job Family, Delivery Manager role, at Delivery Manager level. but carries the title Senior Delivery Manager within DTS.

To apply for this position, you must submit the following as part of your application:

  • An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.
  • A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR
  • Behaviour examples illustrating the Civil Service Behaviours listed under the Application form stage assessments section
  • Managing Quality Services
  • Delivering at Pace

Should we receive a high volume of applications, a pre-sift may be conducted on the Delivering at Pace criteria. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.

Please access the following link for guidance on how to apply - Application Guidance

Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following - Technical, Strengths and Behaviours. Details can be found under the interview stage assessment section on the advert.

  • Delivering at Pace
  • Working Together
  • Communicating and Influencing

For Behaviours you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework.

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

About HM Courts & Tribunals Service (HMCTS)

Industry
Government Administration

In their own words

About the company & team

Job Title: Senior Delivery Manager

Grade: SEO

Directorate: Digital Technology Services (DTS)

Location: London / National

Contract Type: Permanent

Additional information

Apply before 11:55 pm on Thursday 12th November 2026

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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