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Senior Digital Delivery Manager

Hybrid in London·Added today (last checked 27 Oct)

Office for National Statistics (ONS)

4 open roles

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Our summary

Salary
£56,861 a year

About £3,630 a month after tax.

Work mode
Hybrid, London
Experience
Senior level
Closing date
Apply by Tuesday 10 November
Pension
28.97% employer pension

Skills

Requirements

What we're looking for

Agile and Lean Practices (Expert)

You can:

  • coach and lead teams in Agile and Lean good practices
  • create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle
  • experiment with new and innovative ways of working to improve delivery across the organisation
  • act as a recognised expert and advocate for Agile and Lean approaches

Life Cycle Management (Practitioner)

You can:

  • work and consult with the right people at the right time to move through the life cycle and deliver value
  • use evidence to decide when a team should continue, change direction or stop
  • identify tools and techniques required at different phases of the life cycle
  • guide colleagues and stakeholders through different phases of the life cycle

Maintaining Delivery Momentum (Expert)

You can:

  • Optimise the delivery flow of teams.
  • Actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists.
  • Identify innovative ways to unblock issues.

Planning (Expert)

You can:

  • Lead a continual planning process in a very complex environment.
  • Plan beyond product delivery.
  • Identify dependencies in plans across services and coordinate delivery.
  • Coach other teams as the central point of expertise.

Team Dynamics and Resolution (Practitioner)

You can:

  • Identify problems or issues in the team dynamic and rectify them.
  • Identify issues through Agile health-checks with the team and provoke the right responses.
  • Engage in varying types of feedback choosing the right type at the appropriate time and ensuring the discussion and decision sticks.
  • Accelerate the team development cycle.

Pay & benefits

What you'll get

£56,861

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £56,861, Office for National Statistics contributes £16,472 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Visa & relocation

ONS may be able to provide visa sponsorship where the role meets ONS sponsorship criteria and all relevant Home Office requirements. Applicants must hold, or be eligible to obtain, the right to work in the UK before employment commences.

To work at the ONS, candidates must meet both UK right to work and security clearance requirements (where applicable).

If you are unsure whether you meet the appropriate right to work or security clearance eligibility criteria, please refer to the guidance on Gov.uk or contact the recruitment email provided in the advert before applying. Failure to meet these requirements will result in your application being rejected and employment offers being withdrawn.

The role

As senior delivery manager, you will be accountable for the effective delivery of complex, high risk products and services. You'll have experience across a range of products and services throughout the entire product life cycle and act as the main point of escalation.

You'll have strong communication skills and engage senior stakeholders, while coaching and mentoring junior staff.

What you'll do

  • Lead the delivery of the Centre of Enablement and Citizen Developer Governance roadmap, ensuring successful delivery of products, services and continuous improvement initiatives.
  • Work with the Service Owner and Service Manager to translate strategic priorities into clear delivery plans, milestones and measurable outcomes.
  • Manage complex risks, issues, dependencies and competing priorities across multiple teams and stakeholders, ensuring delivery momentum is maintained.
  • Coordinate the development and implementation of governance processes, standards, assurance activities and service improvements that enable safe and effective use of low-code technologies.
  • Build and maintain strong relationships with senior leaders, technical specialists, platform teams and business stakeholders, facilitating collaboration and informed decision-making.
  • Provide delivery reporting, performance insights and recommendations to support governance boards, service reviews and strategic planning activities.
  • Promote Agile and Lean delivery practices, fostering a culture of continuous improvement, innovation and evidence-based decision making.
  • Support and develop communities of practice, encouraging knowledge sharing, capability development, mentoring and collaboration across the organisation.
  • Act as an escalation point for delivery challenges, resolving complex issues and driving solutions that balance governance, user needs and organisational priorities.

How you'll work

Flexible working, Full-time, Job share, Part-time, Compressed hours

The locations for this role are Newport, Titchfield (Fareham), London, Edinburgh, Darlington and Manchester.

Due to workforce controls you can only select Manchester, London, Darlington or Edinburgh if you are an existing ONS employee contracted to that location. If you are not contracted at one of these sites, these options are not available to you.

Applicants who select a location they are not eligible for will be removed from the recruitment process and will not be considered for alternative locations.

This role is aligned to ONS hybrid working principles, which are based on attending the office with purpose. The postholder will be expected to contribute to the organisation's overall 40% office attendance, in line with business and role requirements.

The induction process for the role will be conducted in person.

Please refer to attachments for further terms and flexibilities.

Apply before

Apply before 11:55 pm on Tuesday 10th November 2026

Reference number

481387

Job grade

Grade 7

Contract type

Permanent

Business area

Digital Services

Type of role

Information Technology
Operational Delivery
Project Delivery

Number of jobs available

1

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Delivering at Pace
  • Working Together
  • Leadership

Security

For ONS the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying and the department will consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.

At the point of SC application, you will need to provide or give access to the following evidence:

  • Departmental or company records (personnel files, staff reports, sick leave reports and security records)
  • UK criminal records covering both spent and unspent criminal records
  • Your credit and financial history with a credit reference agency
  • Security Services records

Please note: We will reach out to you once the advert has closed to confirm eligibility for this role, this will be via an e-mail. Please check you e-mails.

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Important Dates

  • Eligibility checks from 11/11/2026 - 17/11/2026. Please be aware we will be sending all candidates an e-mail to complete a eligibility form.
  • Sift will be conducted from 18/11/2026
  • Interviews will be conducted from 30/11/2026

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Job contact :

  • Name : Government Digital and Data Recruitment
  • Email : Government-Digital-and-Data-Recruitment@ons.gov.uk

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Hiring process

Number of Stages: 2

Stage 1: Application

Stage 2: Interview

The assessment process at the application stage will be based on your work history, CV, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, the maximum word count allowed is 1,250 words, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores.

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised. Applicants who score below the adjusted pass mark but still pass will be placed on hold and may be invited to interview at a later date.

We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same behaviours, and essential skills.

Stage 2 - Interview

Interviews will be in person in our Newport and Titchfield offices.

Titchfield: Segensworth Road, Titchfield, Fareham, Hampshire, PO15 5RR
Newport: Office For National Statistics, Government Buildings, Cardiff Road,
Newport, NP10 8XG

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills.

You will be required to provide a 10 minute presentation at interview. The presentation topic will be emailed to candidates who have passed the initial online application stage, 1 week prior to interview. This presentation will assess candidates against the Behaviour Communicating and Influencing.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

About Office for National Statistics (ONS)

Industry
Government Administration

In their own words

About the company & team

The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social, and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

The Automation function within ONS Digital Services is responsible for helping the organisation work more efficiently through the use of automation, low-code and AI technologies. We partner with teams across ONS to simplify processes, reduce manual effort and improve services, enabling colleagues to focus on delivering value for citizens and stakeholders.

Our multidisciplinary teams deliver and support a wide range of digital solutions, including workflow automation, applications, data insights and AI-enabled services. We provide technical leadership, governance and support to ensure these technologies are adopted safely, securely and effectively.

Supporting thousands of users across the organisation, the function plays a key role in driving innovation, increasing productivity and building digital capability, helping ONS modernise services and deliver better outcomes through technology.

  • Email : about.you@ons.gov.uk

Additional information

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we're committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact recruitment.complaints@ons.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

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