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Business Support and Operations Officer

Hybrid in London·Added today (last checked 7 Nov)

Department of Health and Social Care (DHSC)

7 open roles

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Our summary

Salary
£30,827 a year

About £2,140 a month after tax.

Work mode
Hybrid, London
Closing date
Apply by Monday 23 November
Holiday
25 days holiday
Pension
28.97% employer pension

Skills

Requirements

What we're looking for

  • Experience of taking ownership of your own work and delivering accurate work on time with limited supervision
  • Strong organisational skills, with the ability to coordinate activity, manage competing priorities and meet deadlines
  • Strong written and verbal communication skills, with the ability to produce clear, accurate and well-structured information for different audiences
  • Good judgement and problem-solving skills, including knowing when to ask for help or raise an issue
  • Ability to build effective working relationships and work with others to deliver shared priorities
  • A proactive and flexible approach, with the ability to adapt to changing priorities and improve ways of working

You do not need to have worked in the Civil Service before. We are interested in the skills and experience you can bring to the role.

Your normal place of work will be your contractual primary workplace, usually either London or Leeds. Within DHSC we offer non-contractual hybrid working. The expectation at present is a minimum of 60% of your working time spent in the office, enabling in person interaction and collaboration, and enhancing team working, learning, and support.

You will be asked to express a location preference during the application process. Please be aware that this role can only be worked in the UK and not overseas and some travel may be required across the DHSC estate.

Opportunities for some working from home may be available; other flexible working options may be discussed with the hiring manager in line with individual circumstances and business need.

There are a limited number of DHSC colleagues who have existing agreed homeworking contracts resulting from Our Future Estate Programme 2023-2024. Colleagues covered by these arrangements are eligible to apply for this role whilst continuing their agreed existing home working arrangement. Occasional travel to DHSC offices or other locations may still be required according to business need. Travel and subsistence will be provided in line with the pre-agreed homeworker arrangements.

Pay & benefits

What you'll get

£30,827

Leeds: £30,827.68
London: £35,202.96

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £30,827, Department of Health and Social Care contributes £8,930 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

  • A Civil Service pension with an employer contribution of 28.97%
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity

The role

In the Department of Health and Social Care, we are proud of our purpose - to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you would like to work in, we would love to hear from you.

This is an exciting opportunity to join the Department of Health and Social Care as a Business Support and Operations Officer.

You will work with colleagues across the organisation to support the delivery of key priorities, helping teams operate effectively through a range of administrative, coordination and operational activities.

Joining at a time of significant transformation, you will contribute to the delivery of the 10-Year Health Plan and the integration of DHSC and NHS England into a new, more agile organisation, helping to improve health and care outcomes for people across the country.

As a Business Support and Operations Officer, you could work in a range of roles across the department, including policy, corporate services and delivery. Wherever you are based, you will take responsibility for your own work, manage competing priorities and work with others to deliver high-quality outcomes. You will build effective working relationships, respond flexibly to changing demands and identify opportunities to improve how work is delivered.

How you'll work

Permanent
Loan
Secondment

This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs or any other employer (Secondment).

Flexible working, Full-time, Job share, Part-time

This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

Apply before

Apply before 11:55 pm on Monday 23rd November 2026

Reference number

489163

Job grade

Executive Officer

Business area

DHSC - Group Operations - Various directorates

Type of role

Administration / Corporate Support
Project Delivery
Other

Number of jobs available

1

Location

Leeds, London

Person specification

Roles will be based across the department. The work will vary depending on the team, but you may:

  • Manage your own work and priorities, making sure tasks are completed accurately and on time
  • Coordinate work across the team, keeping track of actions, deadlines and priorities
  • Produce clear and accurate information, including correspondence, briefings, reports and presentations
  • Maintain records and management information to track progress and support decisions
  • Work with colleagues and stakeholders to solve problems and deliver priorities
  • Help the team work effectively, responding to changing priorities and improving ways of working

Key skills and experience required for the role

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together
  • Delivering at Pace

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via dhscrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the 'Assistance required' section in the 'Additional requirements' page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Candidates must ensure that all information provided in their application is factually accurate. Any examples provided must be taken from personal experience. The Civil Service abides by honesty and integrity as part of its core values, if evidence of plagiarism is found, applications may be withdrawn.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

If successful and transferring from another Government Department a criminal record check may be carried out.

Please note that applicants will require BPSS clearance.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Terms and Conditions

Candidates should note that DHSC's Terms and Conditions of employment changed from 1 October 2013. It is the candidate's responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful.

New Entrants to the Civil Service

New entrants appointed in grades AA to G6 will receive DHSC's modernised terms and conditions:

  • Annual Leave: 25 days on entry rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff
  • Privilege Leave: 1 day - for the King's birthday
  • Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
  • Occupational Sick Pay (OSP): one month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months' full pay and five months' half pay
  • Mobility: Mobility clause in contracts allow staff to be mobile across the Civil Service
  • Probation: 6 month probation period

Existing Civil Service staff transferring from another Government department, on either level transfer or promotion

All staff moving to DHSC will transfer onto DHSC's modernised terms and conditions (as outlined above).

Existing DHSC staff, appointed on promotion

If DHSC's modernised terms and conditions are already held, the employee will retain those terms and conditions. If DHSC's pre-modernised terms and conditions are held, the employee will transfer onto DHSC's modernised terms and conditions (as outlined above).

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Job contact

  • Name : DHSC recruitment team
  • Email : dhscrecruitment@dhsc.gov.uk

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Hiring process

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

After submission of the first stage of your application you will be invited to complete a Civil Service Verbal Test If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 23/11/2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

An initial sift based on the Personal Statement may be held if a large number of applications are received. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Please use your CV to set out your career history, highlighting specific responsibilities and achievements that are relevant for this role. These can be found in the 'key skills and experience required for the role' section of the advert.

In no more than 750 words, please use your personal statement to explain how your skills and experience meet the essential criteria. You can use examples from work, education, volunteering or other relevant experience.

Online tests will not be available between midnight on Saturday 14 November and 6am on Monday 16 November. Your progress will be saved, and you will be able to continue once the tests are available again.

At interview candidates will be assessed on Behaviours and Strengths.

Test closes 23/11/2026 23:55

Applications will be sifted W/C: 23/11/2026

Interview date: W/C 14/12/2026

Interview location: By video

Further details and interview slots will be released to candidates who are successful at sift.

Please note that this is a rolling campaign and applications will be assessed in stages throughout the campaign. Applications received earlier in the campaign will potentially be considered as part of an earlier assessment window. We therefore encourage candidates to submit their application as early as possible.

Depending on when your application is received, you may be considered as part of an earlier or later assessment window. Some interviews are expected to take place from week commencing 14 December 2026, with further interviews expected to take place in January 2027. These timings are indicative and may be subject to change depending on application volumes and operational requirements.

If we receive a high volume of applications, we may raise the minimum pass mark and progress the highest-scoring candidates first. Candidates who meet the required standard but are not initially progressed may be held and considered at a later stage in merit order. Meeting the minimum standard at any stage does not guarantee progression to the next stage of the selection process.

To find out more about working in the department please visit our page on the Civil Service careers website https://www.civil-service-careers.gov.uk/departments/working-for-the-department-of-health-social-care/ and to find out more information on how to apply visit the Civil Service careers website https://www.civil-service-careers.gov.uk/how-to-apply/

About Department of Health and Social Care (DHSC)

Industry
Government Administration

In their own words

About the company & team

  • Email : dhscrecruitment.grs@cabinetoffice.gov.uk

Additional information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to from DHSC TO another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Please be aware that some travel may be required across the DHSC estate.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact the DHSC Central Recruitment Team at DHSCrecruitment@dhsc.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: https://civilservicecommission.independent.gov.uk/contact/

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