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Customer Support Specialist (Customer Support Management)

Hybrid in Bristol·Full-time·Added 5 days ago (last checked 8 Oct)

Boeing

60 open roles

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Overview

Job details

  • Full-time

    Per the ad.

  • Hybrid

    Only from certain places, per the ad: “This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency.”

Requirements

  • Be near Bristol for hybrid days

    No relocation package mentioned.

  • Have 5+ years of experience

    Mid-level role.

Skills

Nice to have

Requirements

Nice to have

  • University degree in a relevant subject.
  • Actively working to or qualified in any of PMI; AMP; PRINCE2; CIPS
  • Experience supporting proposal preparation for UK government contracts
  • Experience working within a matrix organisation (desirable

Education & certifications

Not Applicable

Languages

Not Applicable

Pay & benefits

Visa & relocation

This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency. The successful candidate will hold, or have the ability to acquire, Security Clearance (SC). All information will be checked and verified.

Work Authorization: This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll

Employer will not sponsor applicants for employment visa status.

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Relocation assistance is not a negotiable benefit for this position.

Employer will not sponsor applicants for employment visa status.

The role

Customer Support Specialist (Customer Support Management)

How you'll work

Not a Shift Worker (United Kingdom)

Basic Qualifications, Experience & Skills

  • Minimum of 5+ years Supply Chain experience.
  • Demonstrated experience working within dynamic global supply chains.
  • SQEP across multiple Supply Chain domains (Asset Management, Warehouse & Distribution, Supplier Management, Demand Forecasting)
  • Experience in executing acquisition or sustainment projects within MRO industry
  • Dynamic, innovative and self-motivated individual.
  • Excellent verbal and written communication skills.
  • Outcome focused and demonstrates strong values-based leadership.
  • Demonstrable experience at motivating team members to overcome challenging milestones.
  • Active or ability to obtain UK security clearance for which the UK Government requires UK residency

Security Clearance

This position requires the ability to obtain United Kingdom Security Check.

Contingent Upon Award Program

This position is not contingent upon program award

About Boeing

Industry
Aerospace
Founded
1916
Employees
100,000–200,000
Headquarters
Arlington, USA
Website
boeing.com

In their own words

About the company & team

Boeing Defence United Kingdom Limited

Boeing Defence UK (BDUK) is searching for a Supply Chain Project Manager (Customer Support Specialist) in Bristol/Lossiemouth, UK. This role will have responsibility across the Fixed Wing Programme for aligning Supply Chain strategy, customer relationships and overall Supply Chain performance. It will support the Fixed Wing Business as a consolidated integration point between programme leadership and the SCM function, and support decision making by contributing Supply Chain subject matter expertise into business strategy, execution and proposal activities. This role will report to the Supply Chain Planning & Programme Integration Manager for BDUK Fixed Wing Supply Chain.

Responsibilities

  • Represent Fixed Wing Supply Chain Management as the key interface between the Fixed Wing Programme and Supply Chain. This would include preparing for and attending key programme drumbeat meetings on behalf of Supply Chain Management and communicating priorities within the Supply Chain function.
  • Communicate and coordinate tasks and activities across the Supply Chain function. This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
  • Oversee the TAF (Tasking Authorization Form, O&A) process for Supply Chain across both P8 (Level 3 TAFs) and E7 (Level 2 & 3 TAFs).
  • Provide support to Supply Chain Project Managers across Fixed Wing programs including P8 and E7.
  • Manage change to programme and contractual baselines as they relate to Supply Chain scope and requirements. Triage, impact assess and communicate these changes to across the all SCM teams.
  • Responsible for managing overall SCM status, performance and critical issues within a project and functional management structure. Manages SCM performance, budget and risk and report across key programme/functional meetings.
  • Oversee the generation of artefacts for the ESGP process on behalf of supply chain
  • Coordinates the development and approval of SCM-related artefacts, including Supply Chain Architectures, Bills of Materials, Supply Chain Management Plans, Basis of Estimates for labour and travel, Key Performance Indicator development and other Schedules / CDRLs etc.
  • Build and sustain positive relationships with internal and external stakeholders.
  • Lead and capture project planning activities relating to SCM projects and the relevant resource for the projects.
  • Operate in accordance with Supply Chain & Project Management Best Practices during the completion of all assigned work.

This position offers the flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations.

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