Operational Support & Retail Manager

• Pay Rate: Competitive

HMPPS provides prisoners with the means to order goods using their own funds. At DHL, our role is to manage the picking, packing and distribution of these orders. No two days on our HMPPS contract are the same! You will play an integral role in the prisoner's lives, working with a diverse team to support their rehabilitation.

• Provide operational support across warehouses, service and retail locations by covering staff absences, filling gaps, and delivering training
• Assist Warehouse Managers with onboarding, staff development, and recruitment.
• Ensure stores are well-stocked, compliant and customer-focused, maintaining high standards of merchandising, product presentation and store operations
• Drive sales and KPIs through effective stock ordering, product availability, waste reduction, pricing and promotional activity.
• Deliver excellent customer service while maintaining financial controls, till reconciliation and consistent retail standards
• Support the Regional Operations Manager and Head of Operations with canteen-related issues at DHL and HMP sites, while contributing to project delivery and continuous improvement
• Ensure adherence to health and safety standards and assist in the implementation of operational strategies.
• Ensuring all relevant DHL operational documents are completed accurately/timely inclusive of change requests.
• Ensure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team.
• Comply with all Prison Service regulations, including security.

• Shift patterns: Predominately Monday - Friday with Saturdays when required

• Contract Type: Permanent (Full-Time 40 hours per week)

• Grade: L

We are looking for an experienced and flexible operational leader with strong warehouse, logistics and team management expertise to provide operational leadership and retail expertise across shop and warehouse operations, driving commercial performance, compliance, customer service, stock management and colleague development across multiple sites.

A company vehicle may be provided, or the successful applicant may use their own vehicle, with mileage and agreed travel expenses fully reimbursed in line with company policy.

This is a national role, with the successful applicant required to support operations predominantly across London and the surrounding M25 area. The successful candidate will need to be flexible and willing to travel to all sites within the contract as required.

The role will also require overnight stays, depending on site location and business requirements. Applicants should therefore be comfortable with regular travel and staying away from home when necessary.