Complex Loss Handler
Complex Loss Handler
UK jobs. Bigger possibilities.
136,000+ live jobsHybrid in London·Full-time·Added 19 days ago (last checked 8 Oct)
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.
Be near London for hybrid days
No relocation package mentioned.
Have senior-level experience
Senior-level role.
29 days holiday + bank holidays
Paid annual leave, per the ad.
Cycle to work scheme
Commuter benefits named in the ad.
This is a great job for someone who enjoys managing complex Property Claims and wants to further develop their expertise in International Property. You may already be handling high-value commercial claims and be looking for an opportunity to work on a diverse portfolio while influencing technical best practice across a specialist team.
Our International Property Claims team handles some of Aviva's most complex and high-value claims. The role plays a key part in delivering fair customer outcomes while protecting Aviva's interests across a global portfolio. Working closely with brokers, customers and external partners, you'll manage claims from notification through to settlement. You'll also provide technical expertise across the wider team and help shape best practice. It's an opportunity to make a real impact while further developing specialist claims knowledge.
Significant experience handling complex Property Claims, including high-value and technically challenging cases.
Strong technical claims knowledge with the ability to make sound, balanced decisions.
Experience building effective relationships with brokers, customers, suppliers and other key stakeholders.
Ability to influence and challenge third parties to achieve fair and timely claim outcomes.
Strong understanding of claims governance, regulation and customer outcomes.
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Competitive starting salary (depending on location, skills, experience, and qualifications)
Bonus opportunity - actual amount depends on your performance and Aviva's.
Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email marcus.bragg1@aviva.com.
We'll contact you
With a recruiter
Once you've applied, or Aviva has found you on LinkedIn, a recruiter gets in touch to discuss your application and the specific opportunity in more detail.
We'll send a test
If you're successful at the first stage, you're invited to the next stage of the process, which could be an online test or interview. If you're unsuccessful, you're told.
You'll come to interview
Aviva agrees an interview date and time. The interview may be a one-to-one meeting or a group assessment; there may be more than one stage to this part of the process.
We'll make an offer
You'll complete screening checks · 1–2 days
You can stay in touch
With Candidate Care team
Once PES checks pass, candidates receive a 'confirmation of start date' email and can ask the Candidate Care team questions before their first day.
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