UK jobs. Bigger possibilities.

Roadside Patrol Team Leader

Hybrid in Field Based +1·Full-time·Added 6 days ago (last checked 6 Oct)

Aviva

123 open roles

Apply

Overview

Job details

£42,840 a year
Gross, as stated in the ad.
About £2,860 a month after tax.
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Field Based +1 for hybrid days
No relocation package mentioned.

Benefits

25 days holiday + bank holidays
Paid annual leave, per the ad.
Cycle to work scheme
Commuter benefits named in the ad.

Requirements

What we're looking for

Relevant experience and qualifications within the vehicle repair industry (Level 3 or equivalent), with eligibility to meet insurance requirements (age 21+)
Proven ability to coach and develop individuals, providing structured feedback to support performance and capability growth
Strong communication skills, with the ability to translate business strategy into clear direction and priorities for your team
Effective collaborator, able to build relationships across teams to improve customer outcomes and operational performance
Good understanding of risk, governance and HR policies, ensuring compliance within an operational environment

Pay & benefits

What you'll get

Salary £42,840 + OTE up to £48,960

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary of £42,840
Bonus opportunity - actual amount depends on your performance and Aviva's.
Generous pension scheme - eg. if you put in 8%, Aviva adds 14%.
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

The role

What you'll do

Deliver proactive, efficient roadside support-diagnosing, repairing and resolving vehicle issues within agreed timescales to get customers back on the road quickly and safely
Lead the day-to-day remote management of a patrol team, including performance, development and overall team capability
Drive team performance by monitoring, reporting and acting on key operational and sustainability metrics
Identify and maximise roadside repair and revenue opportunities while supporting customer needs and cost targets
Ensure safe working practices, compliance, safeguarding and fleet standards are consistently upheld across the team

How you'll work

This is a permanent, field‑based role where you start and finish your day from home.

You'll work 40 hours across four days a week, with shifts between 7am-8pm, Monday to Sunday. While work is planned within these hours, finish times may vary depending on the job at hand.

Overtime is available, but completely optional.

Hiring process

4 steps2 interviewsa task to do

We'll contact you
With a recruiter
Once you've applied, or Aviva has found you on LinkedIn, a recruiter gets in touch to discuss your application and the specific opportunity in more detail.
We'll send a test
If you're successful at the first stage, you're invited to the next stage of the process, which could be an online test or interview. If you're unsuccessful, you're told.
You'll come to interview
Aviva agrees an interview date and time. The interview may be a one-to-one meeting or a group assessment; there may be more than one stage to this part of the process.
We'll make an offer
You'll complete screening checks · 1–2 days
You can stay in touch
With Candidate Care team
Once PES checks pass, candidates receive a 'confirmation of start date' email and can ask the Candidate Care team questions before their first day.

Aviva interviews every disabled applicant who has the essential skills and experience for the job; tell the recruitment team about a disclosed disability after applying.
There may be more than one stage to the interview part of the process; candidates are told in advance.

About Aviva

Industry: Insurance and financial services
Website: aviva.com

In their own words

About the company & team

Are you someone who thrives in a fast-paced, customer-focused environment and enjoys leading remote teams? This opportunity is ideal for an experienced people leader from a vehicle repair background, confident in managing performance, developing others and driving high standards across a dispersed workforce. You'll start in a hybrid role, balancing roadside patrol duties with Team Leader responsibilities (50/50), with scope for this to evolve over time.

We're now part of Aviva, so joining us as an Aviva colleague means you'll be backed by the strength and support of the UK's leading diversified insurer while enjoying one of the most attractive work-life balance offerings in the industry.

With a four-day working week, no night shifts and the ability to start and finish your day from home, you'll have more time for the things that matter outside of work.

Additional information

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

To find out more about working at Aviva take a look here.

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at peter.varga@aviva.com.

All open roles at Aviva