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Customer Communications Manager

Hybrid in Leeds·Full-time·Added 6 days ago (last checked 6 Oct)

Aviva

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Overview

Job details

£45,000 a year
Gross, as stated in the ad.
About £2,990 a month after tax.
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Leeds for hybrid days
No relocation package mentioned.

Benefits

29 days holiday + bank holidays
Paid annual leave, per the ad.
Cycle to work scheme
Commuter benefits named in the ad.

Requirements

What we're looking for

Strong communication skills - excelling written and verbal communication skills to effectively discuss business problems and solutions across business teams.
Strong decision making, problem solving and analytical skills to develop and evaluate design/delivery options to solve complex issues.
Customer centric approach - able to understand and meet the needs of Rescue customers
Some technical knowledge of conditional logic and system data items is desirable
Product knowledge - understanding current/legacy products is advantageous

Pay & benefits

What you'll get

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary circa £45.000 (depending on location, skills, experience, and qualifications)
Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva's.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

The role

In this role, you'll lead the communication strategy for Green Flag, ensuring our customer communications are clear, consistent and aligned to both business objectives and customer needs. You'll oversee communications across channels including email, SMS, in-app messaging and push notifications, helping customers understand and engage with our products while meeting Consumer Duty requirements.

What you'll do

Working closely with product, business and engineering teams, you'll translate customer and business requirements into effective communication solutions, ensuring successful delivery and a seamless customer experience. You'll also lead the Rescue Customer Communications Forum, providing governance, oversight and constructive challenge to support informed decision-making.

Using customer insight, feedback and performance data, you'll identify opportunities to improve communications, increase digital adoption and deliver better outcomes for customers. As the subject matter expert for our print and digital communication supply chain, you'll ensure robust controls are in place while driving continuous improvement, efficiency and value across the customer journey.

Duration - 12 month FTC

Salary - circa £45.000

Hiring process

4 steps2 interviewsa task to do

We'll contact you
With a recruiter
Once you've applied, or Aviva has found you on LinkedIn, a recruiter gets in touch to discuss your application and the specific opportunity in more detail.
We'll send a test
If you're successful at the first stage, you're invited to the next stage of the process, which could be an online test or interview. If you're unsuccessful, you're told.
You'll come to interview
Aviva agrees an interview date and time. The interview may be a one-to-one meeting or a group assessment; there may be more than one stage to this part of the process.
We'll make an offer
You'll complete screening checks · 1–2 days
You can stay in touch
With Candidate Care team
Once PES checks pass, candidates receive a 'confirmation of start date' email and can ask the Candidate Care team questions before their first day.

Aviva interviews every disabled applicant who has the essential skills and experience for the job; tell the recruitment team about a disclosed disability after applying.
There may be more than one stage to the interview part of the process; candidates are told in advance.

About Aviva

Industry: Insurance and financial services
Website: aviva.com

In their own words

Additional information

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email martin.toth@aviva.com.

All open roles at Aviva