Medical Secretary in Middlesbrough

£25,760 to £27,476 a year pro rata per annum

The post holder will work on their own initiaitive and make decisions within their remit, referring to their line manager as appropriate.

The role requires the individual to work as part of a multi-disciplinary team, to provide high quality individualised care to patients to achieve agreed KPI's.

The post holder will be predominantly office based and undertake the following activities:

Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate

Receive and make telephone calls to/from patients, relatives, GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner

Acting as a point of contact for patients, carers, relatives and other members of the multidisciplinary team

Dealing professionally with sensitive and challenging communication

Assist with arranging and administering appointments and clinics as required by the service, e.g. urgent and routine referrals, elective admissions, and help to manage diagnostic lists

Management of medical records including tracking, tracing, filing and retrieving inline with Trust Policy

Support the management of timely investigative reports/results and escalate to the relevant clinical team

Participate in clinic reconciliation appropriate to the service

Administration in relation to theatre and waiting lists as required by service

Arrange on call rotas (e.g. Consultant) as require

Transcription and or proof reading of clinics and other letters of a sensitive and confidential nature ensuring copy letters to other health care professionals / services are sent

Interrogate case notes to identify relevant information and to ensure accuracy of correspondence

To provide a high-quality administrative service and ensure excellent customer care and experience for patients and other stakeholders

To ensure that all Trust Policies and Procedures relating to role are adhered to

• oExcellent communication and interpersonal skills
• oGCSE in Maths and English or Functional Skills (level 2) or equivalent level of demonstrable experience (using the 'knowledge and skills' criteria above)
• oNVQ3 level Secretarial or Business Administrative qualification, or equivalent level of demonstrable experience (using the 'knowledge and skills' criteria above)
• oSecretarial and administrative experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Tees Hospitals NHS Foundation Trust

James Cook University Hospital

Middlesbrough

United Kingdom

United Kingdom

https://www.southtees.nhs.uk/ (Opens in a new tab)

11 November 2026

Agenda for change

Band 3

Fixed term

12 months

Full-time

James Cook University Hospital

Middlesbrough