Band 4 Medical Secretary Supervisor

On-site in Birmingham·Full-time·Added today (last checked 12 Nov)

University Hospitals Birmingham

66 open roles

Apply

Our summary

Salary: £28,392 - £31,157 a year
About £2,000 - £2,160 a month after tax.
Work mode: On-site, Birmingham
Contract: Full-time
Closing date: Apply by Thursday 19 November

Skills

The role

Job summary

The post holder will provide a comprehensive, efficient and confidential medical secretarial service to Consultants and the wider clinical team, supporting the effective delivery of patient care. Working with initiative and autonomy, they will manage clinical correspondence, patient enquiries, appointments, investigations, results and administrative processes, ensuring work is prioritised appropriately and completed within required timescales. The post holder will act as a professional, sensitive and empathetic point of contact for patients, relatives, carers, GPs and other healthcare professionals, using sound judgement when dealing with complex or confidential enquiries. They will provide day-to-day supervision, training and support to medical secretarial and clerical staff, allocating workload and supporting effective team cover and service delivery.

The role will also provide dedicated support to cancer patients, helping coordinate aspects of their pathway, responding to non-clinical queries, monitoring appointments and investigations, signposting patients and carers to appropriate information and support services, and escalating concerns or delays to the relevant clinical team.

Main duties of the job

Provide a comprehensive, confidential medical secretarial service to Consultants and the wider clinical team, managing correspondence, clinical letters, patient enquiries, diaries, meetings and administrative processes. Prioritise and manage workload independently, ensuring appointments, investigations, results and patient records are progressed accurately and within required timescales. Act as a key point of contact for patients, relatives, GPs and healthcare professionals, communicating sensitively, resolving queries and escalating clinical concerns appropriately. Maintain accurate electronic records, manage incoming correspondence and support clinic and theatre activity. Provide day-to-day supervision, training and support to secretarial and clerical staff, allocating and monitoring workload and arranging appropriate cover.

Support cancer patients through their pathway by monitoring appointments and diagnostic tests, providing non-clinical information and signposting to appropriate support services. Work alongside the ACP team to identify and escalate delays or concerns, support personalised care and self-management, maintain accurate cancer pathway documentation in line with West Midlands Cancer Alliance pathway management.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in a clerical environment
*AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
*Working knowledge of medical terminology

Experience

Essential

*Experience of working as a Medical Secretary
*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
*Experience of using IT systems
*Experience of working in Healthcare
*Good Organisational skills
*Able to use own initiative and deal with the unpredictable
*Able to work under pressure and to multi-task
*Able to work to deadlines

Desirable

*Experience of working in a busy environment

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, patients and visitors
*Ability to problem solve
*Understand confidentiality and apply the principles in everyday working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills
*Good organisational skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.