Haematology Medical Secretary

Are you an organised, motivated professional looking for your next challenge?  If so, we'd love to hear from you!

An exciting opportunity has arisen for a Medical Secretary to join our dedicated Haematology Team on a 12-month fixed-term basis. This is a fantastic opportunity to become part of a supportive, multidisciplinary team within a rewarding and fast-paced healthcare environment.

We are looking for an enthusiastic and proactive individual who thrives under pressure, enjoys managing a varied workload, and takes pride in delivering a high-quality administrative service. This role offers the chance to make a real difference by supporting our consultants, patients, and clinical teams.

You will be highly organised, self-motivated, and able to work effectively using your own initiative. Excellent communication skills are essential, along with the ability to build positive relationships with children, families, colleagues, and members of the public.

As a key member of the Haematology team, you will provide comprehensive secretarial support to multiple consultants, ensuring the smooth and efficient management of their workload. You will work closely with fellow medical secretaries and clinical colleagues to support the delivery of excellent patient care.

The role is varied and rewarding, requiring:

• Effective management of consultant workloads
• Waiting list administration and coordination
• Close collaboration with multidisciplinary teams
• Strong attention to detail and excellent time-management skills
• Flexibility, commitment, and a positive approach to problem-solving

• GCSEs (or equivalent) in English and Math's at Grade C/4 or above.
• RSA Level III/NVQ Level 3 in Business and Administration (or equivalent experience).
• AMSPAR or British Medical Secretary qualification which includes medical terminology or equivalent experience
• Previous NHS experience
• Proficient in the use of Microsoft Office (Word, Outlook, Excel).
• Substantial experience providing administrative or secretarial support in a busy office environment, preferably within a healthcare setting
• Experience of working with confidential and sensitive information in line with data protection and information governance regulations.
• Proven ability to manage and prioritise a varied and demanding workload with minimal supervision.
• Knowledge of medical terminology, or experience working in a clinical or medical administrative environment.
• Experience using electronic systems for patient records, appointment scheduling, or referrals (e.g. Epic).
• Demonstrable understanding of NHS policies such as 18-week RTT pathway and elective access standards.
• Proficient in the use of Microsoft Office applications, particularly Word, Outlook, Excel, and Teams, for document creation, email management, and data entry.
• Confident in navigating and updating systems, especially Epic, including in-basket management, appointment scheduling, test result tracking, and documentation.
• Able to adopt a flexible approach when required by the needs of the service
• Good time management skills
• Excellent keyboards skills
• Experience in supporting virtual clinics, meetings or MDTs via Microsoft Teams or other Trust-approved video platforms.
• Excellent communication skills, both written and verbal, with the ability to interact effectively and sensitively with patients, families, and staff at all levels.
• Strong interpersonal skills with a compassionate and patient-centred approach, especially when handling sensitive or emotional conversations.
• High level of organisational ability, with a methodical approach to workload and attention to detail
• Ability to remain calm and professional under pressure, managing competing demands and adapting to changing priorities.
• Able to work both independently and as part of a wider administrative and clinical team.
• Committed to delivering a high standard of work with integrity, confidentiality, and respect.
• Reliable and punctual, with a strong work ethic and a flexible approach to team cover and service needs.
• Demonstrates initiative, accountability, and a willingness to take ownership of tasks and problems
• A proactive attitude towards personal development and continuous improvement
• Positive, solution-focused mindset with a commitment to supporting service efficiency and patient care
• Ability to exercise sound judgement when prioritising tasks and managing conflicting demands in a fast-paced clinical environment.
• Capable of identifying potential issues in patient pathways, referrals, or documentation and taking appropriate corrective action or escalating as needed.
• Able to assess urgency and clinical importance when managing patient correspondence, investigations, and appointment scheduling.
• Proven ability to interpret and apply Trust policies (e.g., RTT rules, access policies, data protection) to make informed decisions independently.
• Attention to detail when reviewing clinical documents, test results, or patient data to ensure completeness and accuracy.

• Experience using an Electronic Patient Record (EPR) system such as Epic, or a strong willingness to undertake training
• Confident in using Epic work queues, trust databases and spreadsheets to input, retrieve, and analyse patient or service data.