Heart of House Specialist in London

At Marriott, we put people first - it's one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

The Heart of House Specialist is responsible for supporting kitchen and stewarding operations by ensuring cleanliness, sanitation, stock control, dishwashing activities, and operational efficiency throughout the kitchen. This role assists stewards, supports banquets and buffets, maintains cleaning equipment, manages inventory and purchasing activities, and contributes to a safe, compliant, and productive working environment.

• Direct and assist Stewards to improve operational efficiency and support kitchen clean-up activities.
• Operate and maintain cleaning equipment and tools, including dishwashing machines, hand wash stations, pot-scrubbing stations, and trash compactors.
• Support banquet and buffet operations by transporting stock, assisting with banquet plate-ups, and ensuring adequate supplies are available.
• Monitor water temperatures and chemical levels, complete required documentation, and ensure dishwashing procedures meet sanitation standards.
• Assist management with training, scheduling, coaching, motivating, and developing stewarding associates.
• Manage stock takes and maintain par stock levels for china, cutlery, and glassware.
• Raise purchase orders for chemicals, paper supplies, cleaning supplies, agency hours, and other role-related requirements.
• Create weekly schedules for Kitchen Porters, support payroll administration using Kronos and Oracle, and coordinate staffing requirements with operational teams.
• Maintain health and safety records, risk assessments, training documentation, and support internal and external brand audits.
• Ensure all kitchen, dishwashing, storage, loading dock, and sanitation areas remain clean, safe, and compliant with company and regulatory standards.

At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey.

As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• At least 1 year of related work experience.
• No supervisory experience required.

• Knowledge of dishwashing operations, dish machine procedures, silverware care, cookware washing, and kitchen sanitation practices.
• Understanding of cleaning chemicals, sanitation systems, kitchen maintenance, and cleaning equipment.
• Strong teamwork, customer service orientation, interpersonal skills, and ability to work collaboratively.
• Ability to coach, develop, delegate, and support team members.
• Strong organisational skills, multitasking ability, attention to detail, and time management.
• Dependable, adaptable, safety-conscious, and able to work under pressure.
• Ability to lift, carry, push, and pull objects weighing up to 50 pounds and remain on your feet for extended periods.