Credit Controller in London

Key responsibilities

Proactively chase overdue payments by telephone.
Handle incoming customer calls and emails, resolving queries efficiently.
Investigate invoice disputes and payment discrepancies with the local offices.
Negotiate payment dates and follow up on outstanding balances.
Maintain accurate records of customer communications and payment commitments.
Build positive relationships with allocated local offices and clients whilst ensuring timely payments.
Liaise with internal departments to resolve queries and support debt collection.

Key requirements

Confident and professional telephone manner.
Excellent communication and negotiation skills.
Organised, proactive and persistent approach.
Good attention to detail and problem-solving skills.
Previous credit control experience preferred.
Basic IT skills, including Microsoft Office.

Benefits

Benefits

• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme - 24/7 support, free and confidential
• Corporate Discounts Platform

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental
*subject to exceptions and business needs