Credit Controller in London

Debt Collection & Account Management

• Manage a portfolio of client accounts and proactively pursue outstanding debt through telephone, email and written correspondence.
• Monitor aged debt reports and take appropriate action to reduce overdue balances and improve collection performance.
• Maintain regular contact with clients to secure payment commitments and resolve payment delays.
• Escalate high-risk, aged or non-responsive accounts in line with company policy and procedures.

Credit Control Processes & Compliance

• Apply company credit control policies and procedures consistently across all assigned accounts.
• Maintain accurate records of collection activity, client communications and payment arrangements.
• Ensure all collection activity complies with internal controls, governance requirements and audit standards.
• Support compliance with credit control processes, including Stop Supply and pre-legal escalation procedures where applicable.

Client Account Governance & CCH Management

• Maintain accurate client account information within CCH and other finance systems.
• Update account statuses, collection notes and relevant client information in a timely manner.
• Support statement runs, reminder processes and other automated collection activities.
• Identify and escalate account issues, billing discrepancies and collection risks.

Cash Allocation & Reconciliation Support

• Work closely with Finance teams to ensure debtor balances remain accurate and up to date.

Disputes, Complaints & Stakeholder Management

• Liaise with clients & Partners to investigate and resolve invoice disputes and account queries.
• Work collaboratively with operational teams, Finance and other stakeholders to facilitate prompt resolution of issues affecting payment.
• Ensure disputes are appropriately recorded, monitored and followed through to resolution.

Legal Recovery, Bad Debt & Write-Off Support

• Prepare legal referrals through the approved solicitor portal following completion of the internal dunning and escalation process.
• Support the review of aged and at-risk balances for bad debt provisioning and write-off consideration.
• Collate and prepare monthly bad debt provision and write-off information for management review.
• Assist with the management of accounts referred for legal action or Corporate Recovery.

Reporting & Continuous Improvement

• Prepare and maintain regular reports on debtor balances, collections activity and payment performance.
• Identify collection trends, risks and opportunities for process improvement.
• Support initiatives to improve collection efficiency, data quality and debtor management processes.

• Previous experience within Credit Control, Accounts Receivable or a related finance function.
• Good understanding of debt collection processes, aged debt management and cash flow principles.
• Strong communication, negotiation and customer service skills.
• Ability to manage difficult conversations professionally and confidently.
• Strong organisational skills with the ability to prioritise workload effectively.
• High level of accuracy and attention to detail.
• Competent user of Microsoft Office applications, particularly Excel.
• Experience using finance systems, ERP platforms or CCH is desirable.

• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme – 24/7 support, free and confidential
• Corporate Discounts Platform

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:

• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental

*subject to exceptions and business needs