Credit Controller

1. Credit Control Management:

· Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly.

· Maintain accurate and up-to-date customer account records.

2. Debt Collection:

· Chase outstanding debts by phone, email, or letter.

· Negotiate payment plans with customers experiencing financial difficulties.

· Ensure collections are in line with company policies and payment terms.

3. Bank Reconciliation Analysis:

· Perform regular bank reconciliations to ensure all transactions are accurately recorded, investigating and resolving discrepancies between company ledgers and bank statements promptly. All banks should be reconciled each day and unreconciled transactions should be cleared promptly.

Ensure that all receipts are reconciled accurately.

· Analyse reconciliation variances to identify patterns or potential risks, providing actionable insights and recommendations to improve cash flow accuracy and financial controls.

· Responsible for allocating direct debit payments against invoices and ensuring all payments are allocated accordingly.

· Responsible for the matching and allocations of direct debit receipts and reconciling these on the financial system.

4. Account Reconciliation:

· Reconcile customer accounts to ensure all payments are accounted for and discrepancies are addressed.

· Investigate and resolve payment discrepancies and customer queries in a timely manner.

· Reconcile between the financial system and the practice management software system.

5. Reporting:

· Assist in preparing and presenting weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team.

· Provide insights and analysis on payment trends and customer credit risk.

6. Collaboration with Internal Teams:

· Work closely with the Business Stakeholders to resolve any credit-related issues affecting customer relationships.

· Liaise with the finance team to ensure that billing and invoicing processes run smoothly.

7. Compliance:

· Ensure adherence to credit policies and procedures.

· Comply with regulatory and legal requirements related to credit control and debt recovery.

· Credit Management certification preferred but not required

· Proven experience as a Credit Controller, Debt Collector, or in a related role.

· Strong knowledge of credit management and collection procedures.

· Excellent communication and negotiation skills.

· Ability to work well under pressure and handle difficult conversations.

· Strong organizational and time management skills.

· Proficiency in accounting software and MS Office (especially Excel).

• Company Pension Scheme

• 25 days of annual leave + bank holidays

• Additional annual leave days from certain levels of seniority

• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum

• Business closure over Christmas*

• Life Assurance x4 annual salary

• Enhanced family leave policies

• Enhanced Company Sick Pay

• Employee Assistance Programme – 24/7 support, free and confidential

• Corporate Discounts Platform

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:

• Critical Illness Cover

• Cash plan

• Cycle to work

• Eye care

• Dental

*subject to exceptions and business needs