Wholesale Operations Specialist

SALARY: from £26186.00 pa dependent on experience (FTE)

LOCATION: One Delaware Drive, Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Part Time Permanent (30 hours per week)

CLOSING DATE: 29/10/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.

We're looking for a Wholesale Operations Specialist to learn and apply knowledge of approximately 80 manual process and multiple automated processes across the business area. This is a supportive role where the successful candidate would be a person who thrives with a varied workload - working across multiple products, processes and systems within one day.

This high paced role will be instrumental in delivering support as and when needed to Dealers and Stakeholders, providing excellent customer service at all times.

What you'll be doing

• Responsible for the completion of daily assigned tasks which must be completed within agreed Service Level Agreements.
• Undertake training on up to 80 business processes.
• Work collaboratively across the team to ensure that all daily tasks are completed and provide further support on outstanding tasks or help solve more complex queries.
• Support problem resolution, build in-depth product and technical knowledge across multiple systems and applications to understand how data and information is held and analyse the information to help resolve customer queries.
• Manage the daily processing and maintenance of dealer funding within associated systems.
• Respond to incoming dealer/brand/stakeholder enquiries by phone or e-mail.
• Complete the daily processing of used vehicle funding files by validating requests against funding criteria, formatting & uploading funding requests onto the correct dealer funding products.
• Manage the lifecycle of approved credit facilities in line with compliance and Organisational Manual for European Banking OMEB regulations to enable the provision of liquidity and the movement of vehicle stock across the Volkswagen Group (VWG) retailer network.

What you'll bring

You'll be experienced working with Excel and SAP application software with fantastic attention to detail.

You'll have a delivery mindset with true passion for delivering excellent service to internal and external customers at all times.

Essential experience & skills

• Good problem-solving skills to work across multiple products, processes, systems and stakeholder to resolve any queries.
• Thorough working knowledge of Microsoft (particularly Excel) and SAP application software.
• Strong attention to detail with a focus on quality.
• Ability to work independently and work across multiple products, processes, systems and stakeholder in order find solutions to queries that may span multiple processes.
• Strong analytical problem-solving skills with the ability to clearly define and investigate complex business process issues with an ability to identify possible resolutions.
• Organised and able to work flexibly and effectively under pressure in order to meet deadlines.

What's in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.