Operations Specialist – Employee Relations (ER)

Job Title

Operations Specialist - Employee Relations (ER)

Location

Britannia House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits.

Category

HR Generalists

Closing Date

12 October 2026

Are you looking for an exciting opportunity within a growing part of a business? Do you want to see the difference you can make, or you could make?

This is an exciting opportunity to help shape and continually improve the Employee Relations service we provide, you'll have a fantastic chance to develop your career and make a positive impact in a business that always puts colleagues at the heart of its strategy.

As an ER Operations Specialist, you will be responsible for providing expert employee relations advice and guidance, predominately over the phone to line managers on Asda's people policies and processes. You'll provide effective end to end case management support in all employee relations cases supporting line managers through the process and ensuring we are compliant with policy and GDPR. There will also be opportunities to undertake project work in line with the requirements of the service.

Some of your key focuses

Provide coaching and support to line managers to enable them to proactively manage ER issues and develop their ER and people management skills within appropriate timescales and mitigating any potential risk to the business.

• Undertake appropriate stakeholder management activity in relation to cases you are managing, outlining foreseeable risks and ensuring effective resolution.
• Highlight themes and trends from case management activity, including management capability and policy development areas.
• Maintain a high level of accurate and comprehensive records of all ER support and interactions within the ER case management systems. Producing high quality written work, tailored to meet audience needs.
• Build positive working relationships with policy, legal and other key stakeholder groups.
• Maintain personal knowledge of employment legislation and Asda people policies to advise on best practice and procedure and utilising tools and templates to ensure policies are adhered to correctly.

Let's find out about you

• CIPD qualified/part qualified (Level 5 and up to 7) or equivalent is desirable but not essential.
• An excellent knowledge of current employment legislation UK and Northern Ireland and of applying this in practice whilst adhering to company policy.
• Proven ER subject matter expertise evidenced through previous experience of managing and resolving complex ER cases.
• The ability to apply sound judgement and empathy, to determine where there is risk with the commercial acumen to discuss alternative options.
• Ability to coach, mentor and where required challenge and influence line managers where necessary to resolve ER cases whilst providing excellent customer service.

Work Where it Works

Our hybrid way of working offers a mix of working from home and in an office environment. The successful candidate will work 3 days a week in our Leeds office, Britannia House in Morley. With the flexibility of being able to work the additional 2 days from home.

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves