Customer Quality Analyst Undergraduate Placement

Location: Milton Keynes

Closing Date: 12th October 2026

Salary: £23,915.49

Contract: 12-13months FTC Start dates are usually in June/July

Hybrid working: We want you to get the best out of your placement, so we operate a hybrid policy where undergraduates work in the office 3 days per week. There may be times where you will need to be in more frequently depending on the needs of the business.

To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master's students are not eligible for this placement.

Please consider before applying if you live more than 60 minutes away from post code MK15 8HG, that you would need to relocate to either Milton Keynes or be a commutable distance (within 60 minutes).

We're looking for an undergraduate to join our Operational Excellence team as a Customer Insights Undergraduate. Within this role you will be responsible for delivering management information, root cause analysis and trend analysis that help improve customer outcomes. This role is ideal if you enjoy working with data, spotting patterns, improving processes and using insight to make the customer journey better. If you want a customer insight and quality analysis placement where your work contributes to real business outcomes, we want to hear from you!

What will you be doing?

• Develop cross-functional working relationships to improve Quality Assurance oversight across Customer Operations.

• Support relevant projects by understanding the impact on customer outcomes across different business areas.

• Proactively improve outputs to anticipate future stakeholder needs.

• Identify the right input sources and take ownership of timely solutions and outputs that add value.

• Learn and use multiple systems to extract, combine and analyse relevant data.

• Carry out root cause and trend analysis based on customer outcomes, identifying risks and improvement areas.

• Support reporting activity using systems such as Tableau, Business Objects, Salesforce, Respond and CMS.

What are we looking for?

• Studying towards a Business or numerate related degree.

• Advanced PC literacy, especially Microsoft Office and Excel for reporting.

• Experience with Tableau would be desirable.

• Aptitude for analysis and confidence working with data.

• Strong communication and presentation skills.

• Able to work with stakeholders at varying levels across the enterprise.

• Good self-management and time management skills.

• Able to adhere to strict deadlines and work in a high-paced environment with frequent change.