Maintenance Controller

JOB TITLE: Maintenance Controller

SALARY: From £30,000 pa dependent on experience

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full time permanent 35 hours per week, or part time permanent 17.5 hours available (Monday, Tuesday & half day Wednesday morning)

CLOSING DATE: 15/10/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.

Are you an experienced vehicle technician or do you hold relevant technician qualifications? If so, this could be the perfect opportunity for you - and we'd love to hear from you!

We're looking for a proactive and knowledgeable individual to join our Fleet Maintenance team. In this role, you'll assist the smooth running of our retail fleet of passenger and light commercial vehicles by authorising service work, managing tyre queries, and helping reduce vehicle downtime.

What you'll be doing

• Authorising routine services and tyre replacements in line with manufacturer guidelines and budget controls
• Supporting customers and internal teams with vehicle downtime issues, including arranging hire vehicles
• Providing updates on repairs and estimated completion times to customers and account managers
• Handling goodwill reimbursements and producing internal reports
• Communicating effectively across teams to ensure high levels of customer satisfaction
• Meeting departmental KPIs around cost control, response times, and compliance

If you're passionate about vehicles, customer service, and working in a fast-paced environment, this could be your next career move!

Essential experience & skills

• Experience working as a vehicle technician
• Level 3 qualification in Light Vehicle Maintenance & Repair or equivalent. Car servicing and repair experience in either a main dealership, independent garage or other car servicing companies or equivalent
• A thorough and detailed knowledge of Maintenance processes
• A proactive and flexible approach with the ability to react appropriately and effectively to changing priorities and demands
• Confidence communicating both face to face or by telephone
• Attention to detail with a high degree of accuracy and ability to work under pressure
• IT literate with the ability to grasp new systems
• High level of time management and organisational skills
• Knowledge of Fleet leasing solutions

What's in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.