Corporate Client Experience Undergraduate Placement

Location: Milton Keynes

Closing Date: 12th October 2026

Salary: £23,915.49

Contract: 12-13months FTC Start dates are usually in June/July

Hybrid working: We want you to get the best out of your placement, so we operate a hybrid policy where undergraduates work in the office 3 days per week. There may be times where you will need to be in more frequently depending on the needs of the business.

To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master's students are not eligible for this placement.

Please consider before applying if you live more than 60 minutes away from post code MK15 8HG, that you would need to relocate to either Milton Keynes or be a commutable distance (within 60 minutes).

We're looking for an undergraduate to join our Fleet Corporate Services team as a Corporate Customer Success Undergraduate where you will support corporate fleet customers throughout the contract lifecycle, from quotations and orders through to in-life queries and end-of-contract activity. This is a customer-focused, fast-paced role where you will work with Fleet Sales, Account Managers, retailers, suppliers and wider VWFS teams to deliver great service and spot business opportunities. If you want a customer service and fleet operations placement where your work contributes to real business outcomes, we want to hear from you!

What will you be doing?

• Support customers with quotations, orders, deliveries and in-life contract queries.

• Generate quotations, prepare sales proposals and progress signed orders within strict SLAs.

• Liaise with retailers, brands and multi-marque manufacturers to obtain customer quotations.

• Support bespoke customer requirements such as vehicle conversions, sign writing and non-standard products.

• Help manage customer dissatisfaction and end-of-contract disputes to maintain strong relationships.

• Provide reporting, rate books and tender documentation to support new business.

• Work with Fleet Sales and Account Management teams and attend customer-facing opportunities where appropriate.

• Review processes and identify potential improvements.

What are we looking for?

• Well-developed verbal and written communication skills.

• Excellent customer service skills with empathy and understanding.

• Highly organised, accurate and able to work under pressure to demanding deadlines.

• Advanced Microsoft Office skills, especially Excel for reporting.

• Proactive, flexible and confident questioning existing approaches to find better ways of working.

• Able to work independently and as part of a team.

• IT literate with the ability to learn new systems quickly.