Customer and Market Research Undergraduate Placement

Location: Milton Keynes

Closing Date: 12th October 2026

Salary: £23,915.49

Contract: 12-13months FTC Start dates are usually in June/July

Hybrid working: We want you to get the best out of your placement, so we operate a hybrid policy where undergraduates work in the office 3 days per week. There may be times where you will need to be in more frequently depending on the needs of the business.

To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master's students are not eligible for this placement.

Please consider before applying if you live more than 60 minutes away from post code MK15 8HG, that you would need to relocate to either Milton Keynes or be a commutable distance (within 60 minutes).

We're looking for two undergraduates to join our Customer & Product Transformation department as a Customer Experience Undergraduate. You will contribute across the customer journey and develop invaluable skills in digital content, customer insight, project delivery, collaboration, and communication. If you're eager to kick-start your career, possess a good understanding of customer experience and marketing communications, and have a genuine passion for the field, we want to hear from you!

What will you be doing?

Support new systems and processes that improve customer experience, including digital portal content and telephone journeys.

Monitor and maintain the customer chatbot, making regular updates to improve its effectiveness.

Coordinate quarterly updates to the retailer-facing renewals platform and gather customer feedback into actionable themes.

Present research and insight to support business initiatives and report the success of customer experience activities.

What are we looking for?

Currently studying a degree in Business, Marketing, Communications, or another relevant field

Strong Microsoft Office skills, with excellent literacy and written communication.

Strong analytical mindset and excellent problem-solving capabilities

Excellent written and verbal communication skills with the ability to manage relationships with multiple stakeholders.

Self -motivated, with excellent organisational skills and ability to use own initiative

A proactive and flexible approach with the ability to react appropriately and effectively to changing circumstances and demands

Ability to work both independently and effectively within a team

Able to manage multiple projects to deadlines, with a proactive approach and strong attention to detail.