Conference and Event Floor Manager

The role

The Conference and Event Floor Manager is responsible for facilitating the guest experience in a unique and sincere way while ensuring the smooth and efficient delivery of all conference, banqueting, and event operations.

• Lead and supervise the day-to-day operation of conference and banqueting events, ensuring exceptional service standards.
• Coordinate with the Events, Kitchen, Bar, and Operations teams to ensure seamless event delivery from setup to breakdown.
• Manage and motivate the conference and banqueting team, providing coaching, training, and performance feedback.
• Ensure all function rooms are set up according to event specifications and company standards.
• Anticipate guest needs and resolve any issues promptly and professionally to exceed expectations.
• Monitor staffing levels and allocate resources effectively to meet business demands.
• Maintain high standards of presentation, cleanliness, and service throughout all event spaces.
• Ensure Health and Safety compliance in the department.
• Support stock control, equipment maintenance, and ordering requirements within the department.
• Drive revenue opportunities by promoting exceptional service, upselling where appropriate, and maintaining strong relationships with clients and event organisers.

If you're our ideal Conference and Events Floor Manager, you will have:

• Previous experience in a supervisory or management role within conference, banqueting, or hospitality operations.
• Excellent leadership skills with the ability to inspire and develop a high-performing team.
• Outstanding customer service skills with a genuine passion for creating memorable guest experiences.
• Strong organisational and multitasking abilities, with attention to detail.
• The ability to remain calm under pressure and adapt to changing event requirements.
• Excellent communication and interpersonal skills.
• Good knowledge of food and beverage service standards and event operations.
• A proactive and hands-on approach with a willingness to lead by example.
• Flexibility to work evenings, weekends, and holidays in line with business needs.
• A good understanding of Health & Safety legislation and operational best practices within hospitality.

About us

Located in the heart of Kensington, the Royal Garden Hotel is a five-star luxury property overlooking Kensington Palace and Gardens, and only moments from London's most iconic landmarks. Just a five-minute walk from High Street Kensington underground station, the hotel blends an exceptional location with world-class hospitality.

At Royal Garden Hotel, we take pride in creating memorable guest moments through tailored luxury experiences, delivered by a warm, friendly, and empowered team. More than just a workplace, we provide an environment where team members can build rewarding careers, supported by dedicated learning and development opportunities.