Receptionist

We are seeking to appoint a Receptionist to join the Children's Outpatients team at Oxford Children's Hospital.

Based at the John Radcliffe Hospital, the successful candidate will work within the main Children's Outpatients Reception, providing a professional and welcoming service to patients, families and visitors attending appointments across all Paediatric specialties. The role is central to the patient journey and involves managing appointments, responding to enquiries, supporting patient pathways and ensuring the smooth operation of a busy reception environment.

This role would suit an organised, friendly and proactive individual with excellent communication and customer service skills who enjoys working in a fast-paced team environment.

Working hours: Monday to Friday, 09:00 to 17:00.

Act as the first point of contact for patients, families and visitors attending Children's Outpatients.

Manage appointment bookings, patient registrations, arrivals and clinic attendance processes.

Respond to telephone, email and face-to-face enquiries professionally and efficiently.

Support outpatient clinics by maintaining accurate patient records and administration processes.

Work closely with clinical and administrative teams to ensure a high-quality patient experience.

Provide support and cross-cover to maintain continuity of service within a busy reception environment.

• Good standard of education, including English and Mathematics.
• Excellent communication and customer service skills.
• Good organisational, administrative and IT skills.
• Ability to prioritise workload and work effectively in a busy environment.
• Previous experience in a reception, customer service or administrative role.
• Understanding of confidentiality and data protection principles.
• Understanding of the importance of customer care and patient experience.

• Experience using computerised booking or information systems.
• Awareness of patient pathway processes and accurate appointment management.

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.