Receptionist

£25,272 a year PA

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

To serve patients and fellow members of staff and provide the highest standard of reception and administrative services to the Directorate in the following areas:

• Provide a comprehensive reception service across Ophthalmology clinics, including Main Clinic, James West Treatment Centre and Orthoptic reception.
• Check in patients, accurately record attendances and update patient details on the Electronic Patient Record.
• Arrange new and follow-up appointments and record clinical outcomes.
• Deal with patient, staff and external enquiries by telephone, email and in person, including first-line complaints.
• Support patient flow and clinic efficiency by liaising with clinical and administrative teams.
• Manage patient transport arrangements and appointment queries where required.
• Process referrals, correspondence and medical records in line with departmental procedures.
• Maintain patient confidentiality and ensure accurate handling of patient information.
• Provide reception cover across the service and support colleagues as required.
• Assist with training new staff and contribute to the smooth and effective running of the Ophthalmology administrative service.

• Main clinic reception
• James West Treatment Centre reception
• Orthoptic clinic reception
• To promote a high level of customer service and support the overall accuracy, efficiency and development of the Directorate in these areas.
• Contribute to the delivery of an efficient and effective administrative service within the ophthalmology service.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Royal Hallamshire Hospital

Glossop Road

Sheffield

United Kingdom

https://www.sth.nhs.uk (Opens in a new tab)

13 November 2026

Agenda for change

Band 2

Permanent

Part-time

Royal Hallamshire Hospital

Glossop Road

Sheffield

United Kingdom