Clinical Administrator/Receptionist

Blatchford is a multi-award winning, global manufacturer of some of the world's most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.

Through science, technology, and maintaining a clear focus on people, we make mobility possible.

We are proud to provide the Prosthetic and Orthotic services on behalf of the NHS for the Northern General Hospital in Sheffield.

We have an exciting, opportunity for a Clinical Administrator/Receptionist to join our small, administrative team.

The role

As Clinical Administrator/Receptionist, you will assist the Prosthetists, Orthotists and Department Managers in the provision of prostheses, orthoses and associated equipment to service users. You will also support the reception team to carry our patient facing duties.

Key duties:

Responding to telephone, email and in-person enquiries in a confidential, professional, and helpful manner always.

Booking appointments.

Booking patients into the appropriate clinics.

Liaising with transport providers to book patient transport.

Providing and receiving confidential client-sensitive information to/from statutory and non-statutory bodies.

Liaising with the Prosthetists, Orthotists, NHS colleagues to ensure a quality service is provided.

Triaging patient telephone calls and managing the requests in an auditable and efficient manner.

Registering patient referrals utilising NHS systems.

Ensuring all goods received for the service are processed in a timely fashion, any action required is administered.

Monitoring outstanding goods and collections, updating reports.

Assisting in management reports and data collection, including 18wk referral pathway in line with KPI target.

Providing excellent customer care and always demonstrating positive and professional behaviour.

What are we looking for?

As Clinical Administrator/Receptionist, you will have the following.

Key skills

GCSE Maths and English

Previous administration experience within a customer service environment.

Data entry experience.

Practically minded and methodical

Highly organised.

Attention to detail.

Team player.

Self-motivated.

Flexible attitude to colleagues and work.

Friendly manner when dealing with people.

Good communication and interpersonal skills.

Professional telephone manner.

What can we offer you?

As Clinical Administrator/Receptionist you will receive the following.

Benefits

Competitive salary

25 days holiday - increased after service.

Option to purchase additional holiday.

On demand pay.

Pension

Health cash plan

Discounted shopping/leisure activity vouchers

Cycle to work scheme.

Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation.

This is a fantastic opportunity to be part of highly skilled and experienced team, working within a unique environment.