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Receptionist - Facilities

On-site in Sheffield·Added today (last checked 9 Nov)

Sheffield Teaching Hospitals NHS Foundation Trust

37 open roles

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Our summary

Salary: £25,272 a year
About £1,810 a month after tax.
Work mode: On-site, Sheffield
Closing date: Apply by Thursday 19 November

Skills

The role

Job summary

Sheffield Teaching Hospitals Facilities directorate are looking to appoint part-time and full-time receptionists to join our friendly team.

This position would suit a hardworking, enthusiastic and caring person who likes to work in a busy customer service facing role.

This is an exciting time to join our service, as our main reception desks play a pivotal role in providing a responsive and comprehensive service to both our patients and visitors to the Trust. The service is the first point of contact for dealing with the majority of enquires both face to face and over the phone, so experience of dealing with the general public would be an advantage.

Main duties of the job

The main duties of the post are to respond to face to face or telephone enquiries from patients, visitors and staff.

Provide directions and further onwards guidance to patient and visitors on the journey whilst on Trust premises.

Accessing NHS IT systems, to find patient records

Arranging patient assistance via our Portering services

Liaising with Trust colleagues

Supporting our accommodation services with key collections on a daily basis.

Organise and prioritise individual workload on a daily basis to ensure all deadlines are met and all enquiries (including telephone and email) are acted upon appropriately.

Provide support for the development and delivery of service improvement working closely with service leads

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential

Educated to GCSE standard (or equivalent); 2 GCSE (or equivalent) to include English at grade C/4 or above

Experience

Essential

Relevant clerical/receptionist experience in an office environment or healthcare setting
Experience of data inputting

Desirable

Previous experience working with the public
Previous experience in a front of house service environment Experience of NHS IT systems

Skills

Essential

Ability to work well as part of a team or individually with limited supervision
Excellent administrative and organisational skills enabling effective management and prioritisation of workloads within an ever-changing environment
Excellent interpersonal and communication skills
Understanding of issues surrounding patient confidentiality
Ability to use Microsoft Office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).